HELP DESK TECHNICIAN

Responsibilities

• Technical customer service to employees is a major part of this position and requiring a self-motivated person who enjoys working with a wide variety of people daily. They must be good at providing remote support over the telephone and in person, and be consistently positive, patient, and professional with technical / non-technical employees, vendors, and co-workers.
• This is a hands-on technical role with the opportunity to grow ones IT skills in a growing and technically diverse Ventura based technology company.
• Provide help-desk support and resolve problems to the satisfactory expectations
• Modify configurations, utilities, software settings, etc. for the local workstations
• Collaborate with team-members in defining new organizational processes and hardware standardization
• Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
• Maintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users