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Help Desk Technician
IntraFi
Arlington, USA
Full-time
Entry
Hybrid
Discovered 1 weeks ago
Free
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- You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers.
- Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services
- Diagnose computer problems, install software, and perform tests on computer equipment and programs
- Troubleshoot technical problems over the phone, remotely, and in person
- Setup and deploy IT equipment, monitor systems, and perform maintenance
- Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
- One to three years of progressive experience in a help desk environment
- Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
- Superior problem-solving capabilities
- Ability to multitask within tight deadlines and strong organizational skills
- Self-directed and results/goal-oriented
- BS or equivalent experience
- Background in financial services is beneficial
About IntraFi
Banking322 employeesFounded 2002
Private fintech providing deposit placement and liquidity-management services to banks and financial institutions nationwide.
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