Help Desk Specialist

S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced, mission‑focused environment.

In this role, you will serve as the primary technical resource for troubleshooting workstations, network, and application issues; supporting cybersecurity and systems compliance; maintaining SharePoint and web content; and managing telecommunications, VTC systems, and IT assets.

This position is ideal for a detail‑oriented IT professional with strong customer service skills and experience supporting secure DoD environments.

• Serve as the primary point of contact for end-user IT support, resolving daily help desk requests.
• Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis.
• Coordinate with the Communications Squadron to support system and network administration, configuration control, and system updates.
• Support cybersecurity and information assurance as the Cybersecurity Liaison (CSL), ensuring compliance with DoD and Air Force security policies.
• Help maintain secure communication and computer systems by following DoD standards that maintain Emissions Security-(EMSEC) and protect against unauthorized access.
• Update and maintain SharePoint sites and web based tools.
• Provide support for phones, telecommunications equipment, and VTC systems, including scheduling and troubleshooting.
• Manage IT asset inventories, including equipment tracking, transfers, and turnins.
• Support records management and routine administrative tasks that keep workflows organized and compliant.

• Minimum 3-5 years ' experience in IT help desk or system administration roles supporting defense or federal environments.
• Hands‑on experience with configuration management, client systems support, and role‑based access control.