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Help Desk Representative (II)
NCR Atleos
Maharashtra, IND
Full-time
Onsite
Discovered 2 weeks ago
OTC generation and validation systemsOTC delivery channelsSMS authenticationEmail authenticationAuthenticator applicationsVulnerability assessments
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OTC generation and validation systemsOTC delivery channelsSMS authentication
Role Overview
Manage OTC generation, validation, delivery, security, and support systems.
The role covers authentication channels including SMS, email, and authenticator applications.
Key Skills for This Role
OTC generation and validation systemsOTC delivery channelsSMS authenticationEmail authenticationAuthenticator applicationsVulnerability assessments
Full Job Posting
Role overview
Manage OTC generation, validation, delivery, security, and support systems.
The role covers authentication channels including SMS, email, and authenticator applications.
OTC system management
- Implement and maintain OTC generation and validation systems.
- Monitor OTC delivery channel performance and security.
- Ensure high availability and low latency of OTC services.
Security and support
- Ensure OTC systems comply with regulatory standards such as RBI guidelines.
- Conduct audits and vulnerability assessments of OTC infrastructure.
- Provide Level 2/3 support for OTC-related issues and escalations.
Documentation and reporting
- Maintain documentation of OTC workflows, configurations, and incident logs.
- Generate reports on usage, failures, and fraud attempts for management review.
Employment conditions
Employment offers are conditional upon passing screening criteria applicable to the job.
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