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Help Desk Operator
BGIS
Victoria, AUS
Onsite
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Help Desk Operator – Djilang (Geelong) Waterfront
📍 Location: Djilang (Geelong), VIC 🏢 Company: BGIS – Iconic Community & Cultural Precinct Client 🕐 Employment Type: Full-Time, Fixed-Term ( 05.10.26 to 05.10.27 ), On-Site 📅 Shift Structure: Mon, Tues, Wed, Sun – 2pm to Midnight | $73,400 pa plus super
We acknowledge the Wadawurrung people, Traditional Custodians of the land on which the landmark Djilang waterfront venue stands.
We pay our respects to Elders past, present, and emerging, and recognise their continuing connection to land, waters, and community. 🌿
Aboriginal and Torres Strait Islander peoples strongly encouraged to apply!
About Bgis
BGIS is a global leader in integrated facilities management, supporting essential spaces across Australia with a focus on people, service quality, and operational excellence.
Our teams work together to deliver safe, efficient, and responsive environments for our clients and communities.
Purpose of the Role
BGIS is seeking a Help Desk Operator to support a busy, service-driven facilities environment operating from 6:00am to midnight, including public holidays (excluding Christmas Day and New Year’s Day).
Working within a collaborative team, you’ll respond to incoming calls and emails, log and triage service requests in the CMMS, coordinate with Facilities Managers and contractors, and ensure timely, accurate communication with all stakeholders.
This role suits someone who is customer-focused, detail-oriented, calm under pressure, and comfortable managing multiple requests simultaneously while maintaining a warm, professional approach.
Key Responsibilities
- Provide excellent customer service by managing operator and client requests via phone and email
- Answer calls promptly, log requests accurately, and allocate work orders within required KPIs
- Track, follow up, and support the timely rectification of maintenance requests through the CMMS (Manhattan)
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