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Key skills for this role
To serve as the first point of contact for employees, visitors, and clients by handling service requests, complaints, maintenance issues, and administrative support activities, ensuring prompt resolution and excellent customer service.
Department: Property Management / Administration Reporting To: Property Manager / Admin Manager
To serve as the first point of contact for employees, visitors, and clients by handling service requests, complaints, maintenance issues, and administrative support activities, ensuring prompt resolution and excellent customer service.
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1-3 years of experience in Help Desk, Front Office, Administration, Customer Service, or Facility Management.
Experience in corporate offices, commercial buildings, or FM services preferred.
Ticket closure within SLA.
Customer satisfaction score.
Response time to service requests.
Accuracy of MIS reports.
Number of pending/open tickets.
Professional appearance and demeanor.
Strong interpersonal skills.
Ability to work in shifts if required.
Team player with proactive approach.
Global professional services firm specializing in real estate and investment management.
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Entry · 1+ years experience
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