Help Desk Computer Technician (Level 2)

• Assist clients with hardware, software, and basic networking issues remotely and on-site when needed.
• Work through the support ticket process, including identifying, researching, troubleshooting, and resolving issues, while documenting work clearly.
• Communicate with clients and internal staff to schedule service tickets effectively.
• Review and prioritize support requests to ensure timely resolution.
• Provide accurate documentation of all work as it is completed.

• Contribute to identifying client needs and relaying information to B4 Networks sales staff.
• Support larger projects or professional services initiatives alongside senior team members.
• Assist in coordinating, delegating, and prioritizing calls when appropriate.

• Strong interpersonal and communication skills, including active listening and customer care.
• Ability to work effectively in a collaborative team environment.
• Ability to multitask and adapt quickly in a fast-paced setting.
• Basic understanding of IT support tools and general technology concepts. Including: Basic management of Windows Server environments (2012-2025) Basic Administration of Microsoft 365 Windows 10 and 11 Management Networking fundamentals such as LANs, Ethernet vs Wi-Fi, and the theory of what is required for a network to operate
• Basic management of Windows Server environments (2012-2025)
• Basic Administration of Microsoft 365
• Windows 10 and 11 Management
• Networking fundamentals such as LANs, Ethernet vs Wi-Fi, and the theory of what is required for a network to operate
• Accurate typing and data-entry skills for documenting service requests.
• Self-motivated with a willingness to learn and grow.

Experience with any of the following is considered an asset but not mandatory:

• Networking skills with routing, switches, VLANs (Sophos and Unifi experience is a bonus)
• Virtualization technologies
• Cybersecurity awareness fundamentals
• Familiarity or fluency in Powershell or other programming languages
• Previously worked at another MSP

A reliable vehicle, valid driver's license, and insurance are required Please do not call in to the office for status update on your application - we will inform all applicants as to the status as the process goes.

Thank you in advance for your understanding!

Want to know about us?

Check out employee (current and past) testimonials here as well as get access to our social media feeds that can give you some insight into what an awesome place B4 Networks is to work - https://www.b4networks.ca/careers/