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Help Desk Analyst (Casa Grande)
Daisy Brand
Casa Grande, KSA
Full Time
Mid
Field
4 weeks ago
WindowsActive DirectoryOffice 365IntuneAzure ADMicrosoft Exchange
Free
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WindowsActive DirectoryOffice 365
About the Role
Daisy Brand is looking for a junior to mid-level Service Desk Technician to support local branch end users and remote corporate, sales, and manufacturing sites. The role involves monitoring network infrastructure, configuring hardware, and providing high-quality support.
Key Skills for This Role
WindowsActive DirectoryOffice 365IntuneAzure ADMicrosoft Exchange
Responsibilities
- Proactively monitor network infrastructure and respond rapidly to issues
- Serve as primary contact for local pc, server, and network technologies
- Configure and deploy workstations, servers, and network hardware
- Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
- Update progress and resolution for reported issues within ticketing system
- Create and update technical and end user training materials
- Provide high quality support to end users
Requirements
- Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments
- Self motivated, energetic, organized, and customer service focused
- Communicate effectively to end user and other IT team members
- Proven record of supporting and provisioning technical solutions
- Possess effective troubleshooting skills, be methodical and detail oriented
- Possess desktop and desktop peripheral troubleshooting skills (printing, applications, networking)
- Technical knowledge of cabling installation and troubleshooting
- Candidate must be able to carry out physical requirements including racking equipment and traversal of ladder and elevated environments
Full Job Posting
Position Overview
- Daisy Brand is currently looking for a junior to mid level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants.
Responsibilities
- Proactively monitor network infrastructure and respond rapidly to issues
- Serve as primary contact for local pc, server, and network technologies
- Configure and deploy workstations, servers, and network hardware
- Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
- Update progress and resolution for reported issues within ticketing system
- Create and update technical and end user training materials
- Provide high quality support to end users
- This role may require additional responsibilities as needed to support team and business objectives.
Qualifications
- Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best practices
- Self motivated, energetic, organized, and customer service focused
- Communicate effectively to end user and other IT team members
- Proven record of supporting and provisioning technical solutions
- Possess a drive to learn and teach
- Possess effective troubleshooting skills, be methodical and detail oriented
- Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
- Technical knowledge of cabling installation and troubleshooting
- Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.
- Fresh Service – Helpdesk software
- Smart devices –iPhone /iPad/ Android
- Printer/Print server support
Company Overview
- Daisy Brand is the market leader in sour cream and cottage cheese, headquartered in Dallas, Texas.
- Family owned company with a focus on integrity and quality.
- Offers a people first benefits package including medical, 401(k), paid time off, and more.
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