paycor
Help Desk Analyst
Atmosphere TV
Austin, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
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Key Skills for This Role
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- Setup, support, & troubleshoot laptops/workstations/printers/network gear in a Mac-heavy environment
- Resolve or escalate IT support tickets in a timely manner with a high level of customer service
- Install and configure desktop applications and cloud/SaaS services
- Onboard new employees with HR team by providing equipment, access, and tools needed
- Conduct routine inventory audits (hardware/software/security) for compliance with IT standards & policies
- Assist with network setup, maintenance, and troubleshooting
- Contribute to process and policy improvements and provide IT support of company-wide initiatives
- Limited travel between office locations (Austin) and potential future offices across the U.S., Canada, UK
- Proficiency with macOS, iOS, and tvOS, including setup and troubleshooting
- Experience with Google Workspace, Atlassian (Jira/Confluence), Slack.
- Proficiency in troubleshooting and analyzing issues using a systematic approach
- Help desk support experience, preferably in a distributed office/remove environment
- Multitask in a fast-paced environment while maintaining an emphasis on detail and quality
- Good organizational skills, communication, and interpersonal skills with an attention to detail
- Able to manage multiple projects in a fast-paced, deadline-driven environment
- Must be flexible with taking on new responsibilities and proactive in researching solutions to technical issues
- Competitive pay
- Company 401(k)
- Company equity
- Competitive insurance plans
- Coolest office in Austin
- Catered lunches
- Open vacation policy
- So much more!
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