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Help Desk Agent
Robert Wood Johnson Barnabas Health
Remote, UAE
Full-time
Entry
Remote
Discovered 1 weeks ago
Help desk supportHardware troubleshootingSoftware troubleshootingConnectivity troubleshootingWindowsMicrosoft Office
Free
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Help desk supportHardware troubleshootingSoftware troubleshooting
Role Overview
Provide technical assistance to users and support everyday IT operations.
Respond to support requests, troubleshoot common issues, document solutions, and coordinate escalations with technical teams.
Key Skills for This Role
Help desk supportHardware troubleshootingSoftware troubleshootingConnectivity troubleshootingWindowsMicrosoft Office
Full Job Posting
The Role
Provide technical assistance to users and support everyday IT operations.
Respond to support requests, troubleshoot common issues, document solutions, and coordinate escalations with technical teams.
Work Arrangement
- The role is fully remote.
- The stated location is Dubai, United Arab Emirates.
Employment Type
- The description states that this is a part-time opportunity.
- A flexible part-time schedule is offered.
Key Responsibilities
- Respond to user support requests through approved communication channels.
- Troubleshoot hardware, software, connectivity, account, system access, and application issues.
- Provide step-by-step technical guidance and basic system or software configuration support.
- Monitor, manage, document, and follow up on support tickets.
- Escalate complex technical problems to the appropriate IT team.
- Maintain support records and knowledge resources while following IT support procedures and security guidelines.
- Contribute to help desk process and user experience improvements.
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