Helly Hansen - Retail Keyholder

Position Summary

Vacancy

Key Responsibilities

• Brand Experience/Customer Service
• Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
• Initiate conversations with all customers, building a relationship to learn interests and identify products to suggest.
• Assist customer in the fitting room.
• Recommends product that is aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
• Builds brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
• Learn about new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.
• Provides information and advice on product performance, features, and specifications.
• Visual, Operation, and Safety
• Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
• Assist in daily store operations, including opening and closing, freight processing, accurately process transactions, handle cash, and maintain point-of-sale integrity.
• Follows company and store policies, procedures, and operational guidelines; communicates concerns to store leadership.
• Assigns tasks to team members as directed to support operational needs.
• React quickly to all customers and/or employee injuries and report them immediately to the Manager on Duty.
• Participates in Loss Prevention Audits, understands and complies with company loss prevention policies to minimize store shrink.
• Leadership
• Acts as Manager on Duty in the absence of the other members of the leadership team.
• Regularly communicates any employee’s concerns directly to the Store Manager.
• Assists with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
• Addresses customer concerns professionally and in accordance with company guidelines.

Position Competencies

Job Requirements

• Must be 18 years of age or older.
• Retail or customer-facing experience preferred but not required.
• Arrive on time for scheduled shifts and work a flexible schedule to meet the needs of the business.
• This role requires a minimum availability of 30 hours per week including one weekend day and rotating holidays, additional availability a plus.
• Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to communicate clearly and respectfully with customers and team members.
• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Stand and move throughout the store during scheduled shifts.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.
• Accommodation: Helly Hansen is an equal opportunity employer that is committed to creating a diverse and inclusive work environment. All applicants are encouraged to apply. Helly Hansen welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Compensation

• The estimated base pay for this role is between $16.25 and $20.00 per hour. The range displayed on each job posting reflects the minimum and maximum target range for this location. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant training and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonuses based on achieving store and personal targets.

Benefits

• Employee discounts
• Flexible schedule
• Paid Time Off includes vacation and sick time, and holidays.

Personal Information

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