Healthcare Operations Manager - Temple, TX at LAZ Parking — Temple, USA | Base Career

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Healthcare Operations Manager The Spirit of the Position: The Healthcare Operations Manager is responsible for the day-to-day operational, financial, safety, and service success of assigned healthcare location(s).

This position leads and develops frontline and management teams while ensuring LAZ Parking consistently delivers a safe, efficient, and exceptional experience for patients, visitors, healthcare staff, and clients.

The Healthcare Operations Manager serves as a key point of contact for the client and oversees multiple parking and mobility service lines, which may include valet, self-parking, shuttle/transportation, patient transportation, traffic management, and other services based on the needs of the healthcare facility.

Principal Job Duties: Lead, direct, and develop teams of employees across assigned healthcare location(s).

Manage, plan, schedule, train, and direct the activities of on-site employees and operational leaders.

Ensure operational, safety, financial, and service expectations are consistently achieved across assigned locations and service lines.

Build and maintain strong relationships with healthcare clients and key stakeholders to support client satisfaction and business retention.

Ensure increased revenue, managed expenses, operational efficiency, and customer satisfaction are maximized while maintaining LAZ and client service standards.

Understand, implement, and deliver all requirements outlined within contractual agreements between LAZ Parking and its healthcare clients.

Additional related duties as assigned.

People Lead, coach, and develop Assistant Managers, Supervisors, Team Leaders, and frontline employees.

Identify high-potential employees and provide development opportunities to support the organization's continued growth.

Manage staffing levels and scheduling to ensure appropriate operational coverage based on patient, visitor, employee, and facility needs.

Actively participate in recruiting, interviewing, onboarding, training, and retention efforts for assigned healthcare operations.

Establish clear performance expectations and provide ongoing coaching and feedback to employees and leaders.

Create an environment that promotes teamwork, accountability, employee engagement, and continuous improvement.

Ensure pre-shift meetings and other operational communications are conducted consistently.

Strong leadership, coaching, and employee development skills. Strong customer service skills with an understanding of the unique needs of patients, visitors, healthcare employees, and clients. Ability to seek improvement and create an environment of idea sharing and creative problem solving. Ability to be approachable and facilitate effective coaching conversations with employees and managers. Ability to mitigate challenges and lead others through complex or rapidly changing operational situations. Ability to encourage open expression of ideas and opinions. Excellent team-building and interpersonal skills. Ability to work independently and manage multiple priorities. Ability to communicate professionally and effectively with employees, clients, healthcare leaders, and all levels of the organization. Ability to interpret and consistently apply policies, procedures, contractual requirements, and standard business practices. Demonstrates sound judgment, a sense of urgency, and timeliness. Strong organizational and problem-solving skills. Ability to remain calm and professional in high-volume, sensitive, or emergency situations. Physical Demands: Ability to frequently stand and walk for extended periods throughout assigned healthcare facilities and parking operations. Willingness to work in the elements – heat, wind, cold, rain, etc. Ability to lift, push, and pull at least 50 pounds. Ability to work varying schedules as operational needs require, including weekends, evenings, holidays, and during emergency or high-volume situations. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify.

Healthcare Operations Manager - Temple, TX

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