naukri
Healthcare Digital Field Service Engineer
MENA Saudi Industrial Service Co.
Riyadh, KSA
Senior
Field
1 months ago
RISPACSVNADICOMHL7IHE
Free
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RISPACSVNA
About the Role
Responsible for managing healthcare IT applications, providing technical support, and ensuring system stability in Radiology and Cardiology environments with strong troubleshoot.
Key Skills for This Role
RISPACSVNADICOMHL7IHE
Responsibilities
- Lead installation, configuration, and commissioning of healthcare IT systems (RIS, PACS, VNA, etc.)
- Provide onsite and remote technical support to customers
- Troubleshoot issues and perform root cause analysis
- Act as primary technical point of contact for customer incidents
- Conduct regular system health checks
- Support project activities including survey, go live, upgrades, and migrations
- Drive customer communication during critical events
- Maintain documentation, reporting, and knowledge sharing
Requirements
- Bachelor's degree in IT, Engineering, or relevant field
- 3 5 years of experience in Healthcare IT & Solutions, preferably in imaging environments
- Hands on experience with RIS, PACS, VNA, Cardiology and system integrations
- Strong understanding of DICOM, HL7, and IHE
- Experience with Windows/Linux, databases (SQL, Oracle, Sybase), and virtualization
- Ability to travel 50%+
- Fluent in English
Full Job Posting
Job Overview
- We are seeking a Healthcare Digital Field Service Engineer to join our team in Saudi Arabia, supporting advanced Enterprise Imaging solutions across Radiology and Cardiology domains.
- In addition to being a Resident Engineer at selected customers’ sites for the duration of contractual period.
Key Responsibilities
- Lead and master all aspects of installation, configuration, and commissioning of healthcare IT systems (e.g. RIS, PACS, Archiving, VNA, Integrations, 3rd party applications and hardware, etc.)
- Provide onsite and remote technical support to customers, ensuring quality and high system availability
- Troubleshoot issues, perform root cause analysis, and coordinate with internal/global support teams
- Act as the primary technical point of contact for customer incidents and service requests
- Conduct regular system health checks to proactively identify and resolve risks
- Fulfill contractual obligations when required for being onsite as a Resident Engineer in alignment with customer’s expectations and their own working schedule.
- Support project activities including survey, go live, upgrades, and migrations
- Drive customer communication during critical events and lead retrospective meetings.
- Drive projects that improve support related processes and our customers’ technical support experience with minimal guidance.
- Deal with the day to day operations and support customers in their daily use of Healthcare IT applications.
- Review feedback from customers, compile and analyze support data and recommend technical changes as appropriate.
- Maintain proper documentation, reporting, and knowledge sharing in line with company’s standards
Required Qualifications
- Saudi Nationals preferred
- Bachelor’s degree in IT, Engineering, or a relevant fields
- 3–5 years of experience in Healthcare IT & Solutions, preferably within imaging environments
- Hands on experience with RIS, PACS, VNA, Cardiology and system integrations
- Strong understanding of healthcare standards such as DICOM, HL7, and IHE
- Experience working in hospital environments or large healthcare organizations
- Strong knowledge and exposure to Windows/Linux, databases (SQL, Oracle, Sybase, Queries), and virtualization technologies
- Ability to operate independently in customer facing and resident engineer roles
- Strong knowledge and exposure to IT infrastructure (servers, storage, backup solutions, networking, virtualization, cloud, security )
- Strong troubleshooting, analytical, and problem solving skills
- Has a solid foundation of key IT practices and teachings.
- Excellent communication and customer facing skills
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