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Healthcare Campaign & Patient Engagement Coordinator
Priceless Health
Abu Dhabi, UAE
Contract
Mid
Hybrid
3 weeks ago
Patient EngagementCampaign CoordinationCRM SystemsMicrosoft OfficeCommunicationArabic
Free
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Patient EngagementCampaign CoordinationCRM Systems
About the Role
PricelessMed seeks a Healthcare Campaign & Patient Engagement Coordinator to manage patient inquiries, coordinate healthcare campaigns, and liaise with providers in the UAE. The role requires fluency in English and Arabic, a healthcare background, and a valid UAE driving license.
Key Skills for This Role
Patient EngagementCampaign CoordinationCRM SystemsMicrosoft OfficeCommunicationArabic
Responsibilities
- Respond to patient inquiries through WhatsApp, phone, website, and social media
- Guide users to suitable healthcare services, packages, and offers on the platform
- Convert inquiries into appointments, quotations, and bookings
- Coordinate with hospitals and clinics to ensure smooth campaign execution
- Visit healthcare providers for campaign briefings and training
- Monitor campaign performance and provide updates via reporting systems
- Maintain accurate records in CRM and internal dashboards
Requirements
- Bachelor's degree in healthcare related field
- Minimum 2 years of experience in healthcare operations, patient relations, or related field
- Fluency in English and Arabic (spoken and written)
- Valid UAE Driving License
- Access to personal transportation for provider visits
- UAE residency with legal authorization to work
Full Job Posting
Role Overview
- The Healthcare Campaign & Patient Engagement Executive serves as the bridge between healthcare consumers and participating providers.
- Responsible for managing healthcare campaigns from initial patient inquiry through appointment coordination and provider engagement.
Key Responsibilities
- Respond to patient inquiries received through WhatsApp, phone calls, website forms, social media, and other communication channels.
- Guide users to the most suitable healthcare services, providers, packages, and offers available on the PricelessMed platform.
- Convert inquiries into appointments, quotations, voucher generations, and service bookings.
- Coordinate directly with hospitals, clinics, and healthcare providers to ensure smooth campaign execution.
- Visit healthcare providers when required to conduct campaign briefings, training sessions, and operational alignment.
- Monitor campaign performance and provide regular updates through PricelessMed reporting systems.
- Maintain accurate records of customer interactions, leads, appointments, and campaign activities within the CRM and internal dashboards.
- Collaborate with marketing, operations, and provider relations teams to maximize campaign performance and customer satisfaction.
Required Qualifications
- Bachelor’s degree in healthcare related field.
- Minimum 2 years of experience in healthcare operations, patient relations, customer service, healthcare coordination, provider relations, healthcare marketing, or medical sales.
- Strong understanding of the UAE healthcare sector.
- Fluency in English and Arabic (spoken and written) is mandatory.
Required Skills & Competencies
- Customer Focus & Patient Engagement
- Communication & Relationship Management
- Campaign Coordination & Execution
- Problem Solving & Results Orientation
- Time Management & Attention to Detail
- Commercial Awareness & Customer Conversion
- CRM Systems & Online Reporting Tools
- WhatsApp Business & Digital Communication Platforms
- Microsoft Office (Excel, Word, PowerPoint)
- Lead Management & Customer Tracking Systems
- Healthcare Service Coordination
Mandatory Requirements
- Valid UAE Driving License.
- Access to personal transportation for provider visits.
- Willingness to travel across the UAE when required.
- UAE residency with legal authorization to work in the UAE.
- Availability to occasionally support healthcare campaigns outside standard business hours when required.
What We Offer
- Flexible hybrid working model.
- 3 month renewable contract.
- Opportunity to work with one of the UAE's fastest growing healthcare platforms.
- Exposure to healthcare technology, patient navigation, provider partnerships, and healthcare marketing.
- Professional development and career growth opportunities.
Important Information
- Does not include visa sponsorship.
- Does not include health insurance coverage.
- Does not include end of service benefits.
- Requires candidates to maintain valid UAE residency throughout the engagement period.
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