Healthcare Assistant DSO

Requirements

• Education and Certification:
• Diploma or degree in healthcare administration, medical assisting, or a related field.
• Certification in medical administration is an advantage.
• Experience:
• Minimum 2 years of experience in a similar role, preferably in a healthcare setting.
• Familiarity with medical terminology and clinic workflows.
• Technical Skills:
• Familiarity in using healthcare management systems, such as EMR/EHR software.
• Strong computer skills, including MS Office Suite (Word, Excel, Outlook).
• Soft Skills:
• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Strong organizational abilities with keen attention to detail.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Key Performance Indicators (KPIs):
• Patient satisfaction scores related to administrative services.
• Accuracy and timeliness of appointment scheduling and medical record updates.
• Compliance with clinic policies and healthcare regulations.
• Effective coordination with healthcare staff and other departments.