Health Coach Manager

Design and deliver onboarding, continuing education, workshops, and learning experiences that improve coaching quality.

Develop SOPs, coaching frameworks, QA rubrics, and best practices to create a consistent, scalable member experience.

Analyze coaching performance and member outcomes to identify trends and drive continuous improvement.

Lead operational initiatives that improve coaching quality, efficiency, and member outcomes.

Partner with Product, Clinical, Analytics, and Operations to shape the Health Coaching service offering and coach tooling.

Mentor other leaders and contribute to scaling coaching operations across the organization.

Board Certified Health Coach (NBC-HWC) required.

5+ years of health coaching experience.

3+ years managing and developing Board Certified Health Coaches or other clinical coaching teams.

Experience designing learning programs, facilitation, workshops, or continuing education curricula.

Demonstrated ability to create SOPs, QA frameworks, and scalable coaching processes.

Strong data literacy with the ability to translate insights into operational improvements.

Exceptional communication and stakeholder management skills.

Experience partnering with Product and cross-functional teams in a fast-paced environment.

You operate a team that is:

High-performing, consistent, and data driven

Aligned to quality standards and the Health Coaching learning curriculum

Strong in coaching outcomes, professionalism, and member experience

You demonstrate:

Clear judgment

Strong ownership

The ability to influence product direction through coaching insights and member feedback

Equity: Meaningful equity package. Health Coverage: All employees who meet eligibility requirements receive comprehensive medical, dental, vision, and disability insurance, plus tax-advantaged savings accounts. Retirement: 401(k) plan. Wellness: Monthly wellness stipend for fitness, recovery, and overall wellbeing, plus access to mental health resources and therapy support. Flexible Time Off: Flexible PTO so you can rest, recharge, and take care of life outside of work. Learning & Development: Annual budget for courses, conferences, coaching, and tools that help you grow in your craft. Future Membership: Enjoy our platform for free.