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Head Waiter - InterContinental Riyadh
InterContinental Hotels & Resorts
Riyadh, KSA
Full-time
Entry · 2+ years experience
Onsite
Discovered 6 days ago
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Key Responsibilities
- Lead assigned restaurant sections during breakfast, lunch, dinner, buffet and à la carte operations.
- Ensure all tables, buffet and service stations are fully prepared before service.
- Allocate and coordinate waiters within the assigned section as directed by the Supervisor.
- Ensure consistent IHG service standards and sequence of service.
- Maintain a strong floor presence and actively engage with guests.
- Ensure orders are taken accurately and delivered efficiently.
- Coordinate closely with Culinary regarding guest requests, dietary requirements and buffet replenishment.
- Support achievement of revenue, average check and upselling targets.
- Ensure correct use of POS, billing and payment procedures.
- Handle initial guest concerns and immediately escalate serious complaints to the Supervisor or Restaurant Manager.
- Recognize VIPs, returning guests and special occasions and ensure appropriate service.
- Report operational, maintenance and service issues immediately.
- Take responsibility for the shift or assigned area in the absence of the F&B Supervisor when required.
Team Support & Training
- Lead by example and support colleagues throughout the service.
- Assist with daily briefings and ensure the team understands operational priorities.
- Support training of waiters on IHG service standards, sequence of service, menu knowledge, beverages, allergens, upselling and guest engagement.
- Support new colleagues during their orientation and on-the-job training.
- Participate in menu tastings and product knowledge sessions.
- Attend and actively participate in daily briefings, departmental meetings and all scheduled training sessions.
FOOD SAFETY, HYGIENE & COMPLIANCE
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