Head Waiter
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Key skills for this role
About the Role
UrbaCon Contracting & Trading Company seeks an experienced Head Waiter to oversee front-of-house operations in Doha. The role involves supervising waitstaff, ensuring exceptional customer service, managing reservations, and coordinating with kitchen staff.
Key Skills for This Role
Responsibilities
- Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld
- Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally
- Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service
- Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and special events
- Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers
- Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest
- Ensure that dining areas, including tables, chairs, and floors, are clean and presentable at all times
- Encourage upselling of menu items and promote special offers or promotions to increase revenue
- Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts
- Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations
Requirements
- Minimum 5 year(s) working experience, 3 year(s) relevant working experience
- Diploma in Hotel and Restaurant Management or Food and Beverage related course
- Thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and special dietary considerations
- Excellent interpersonal and communication skills
- Strong leadership and supervisory skills
- Exceptional organizational skills to manage reservations, coordinate seating arrangements, and maintain efficient service flow
- Quick thinking and problem solving abilities
Full Job Posting
Job Summary
- The Head Waiter is responsible to oversee the front of house operations, ensuring exceptional customer service, coordinating seating arrangements, and supervising waitstaff to maintain a smooth and enjoyable dining experience for guests.
- They also handle customer inquiries and complaints, manage reservations, and collaborate with kitchen staff to ensure efficient service delivery.
Job Responsibilities 1
- Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld.
- Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally.
- Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.
- Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and special events.
- Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.
- Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.
- Ensure that dining areas, including tables, chairs, and floors, are clean and presentable at all times.
- Encourage upselling of menu items and promote special offers or promotions to increase revenue.
- Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts.
- Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations.
Job Knowledge & Skills
- Thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and special dietary considerations, to assist customers with menu choices and address inquiries.
- Excellent interpersonal and communication skills to provide exceptional customer service, handle customer inquiries and complaints effectively, and ensure a positive dining experience for guests.
- Strong leadership and supervisory skills to oversee and motivate waitstaff, delegate tasks effectively, and maintain a cohesive team environment.
- Exceptional organizational skills to manage reservations, coordinate seating arrangements, and maintain efficient service flow during busy periods.
- Quick thinking and problem solving abilities to address issues or challenges that arise during service, such as resolving customer complaints or managing unexpected delays.
Job Experience
- Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Education
- Diploma in Hotel and Restaurant Management or Food and Beverage related course
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