Head Waiter - Catering
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Key skills for this role
About the Role
UrbaCon Contracting & Trading Company seeks a Head Waiter for catering operations. The role provides leadership, coordination, and compliance oversight to ensure efficient service delivery.
Key Skills for This Role
Responsibilities
- Manage day to day service operations activities within the catering environment to ensure efficient execution and compliance with procedures
- Coordinate schedules, manpower, materials, contractors, and operational activities to ensure timely completion of tasks
- Liaise with internal departments, consultants, suppliers, subcontractors, clients, and operational teams to ensure smooth communication
- Ensure compliance with company policies, contractual obligations, regulatory standards, HSE requirements, and industry best practices
- Monitor operational KPIs, productivity, service standards, and quality benchmarks while identifying gaps and implementing corrective actions
- Prepare operational reports, technical records, progress updates, cost analyses, and management presentations
- Support efficient utilization of manpower, equipment, budgets, materials, and operational resources
- Identify operational risks, technical challenges, delays, and performance issues while implementing mitigation measures
Requirements
- Proven experience within the catering sector handling operational, technical, project, or functional responsibilities
- Demonstrated experience coordinating teams, contractors, stakeholders, resources, and service delivery activities within complex operational environments
- Experience supporting KPI management, reporting, process improvement, quality compliance, and operational efficiency initiatives
Full Job Posting
Job Summary
- The Head Waiter Catering provides operational, technical, and functional leadership across catering activities while ensuring alignment with organizational standards, business objectives, and regulatory requirements.
- The role is responsible for driving performance, coordination, compliance, stakeholder engagement, and service delivery within the service operations function.
- The position supports continuous improvement initiatives, cost optimization, operational efficiency, and quality outcomes while collaborating closely with internal teams, contractors, clients, and business stakeholders.
Job Responsibilities 1
- Operational Management: Manage day to day service operations activities within the catering environment to ensure efficient execution, compliance with procedures, and achievement of operational targets while maintaining service quality and productivity standards.
- Planning and Coordination: Coordinate schedules, manpower, materials, contractors, and operational activities to ensure timely completion of tasks, projects, and deliverables in line with approved timelines and business requirements.
- Stakeholder Engagement: Liaise with internal departments, consultants, suppliers, subcontractors, clients, and operational teams to ensure smooth communication, issue resolution, and alignment on technical and operational requirements.
- Compliance and Governance: Ensure compliance with company policies, contractual obligations, regulatory standards, HSE requirements, and industry best practices applicable to the catering sector.
- Performance Monitoring: Monitor operational KPIs, productivity, service standards, and quality benchmarks while identifying gaps, implementing corrective actions, and driving continuous improvement initiatives.
- Reporting and Documentation: Prepare operational reports, technical records, progress updates, cost analyses, and management presentations to support decision making, audit readiness, and business transparency.
- Resource Optimization: Support efficient utilization of manpower, equipment, budgets, materials, and operational resources to improve productivity, reduce waste, and optimize operational costs.
- Risk and Issue Management: Identify operational risks, technical challenges, delays, and performance issues while implementing mitigation measures and escalation processes to minimize business impact.
- Quality Assurance: Support the implementation of quality assurance and quality control procedures to ensure services, deliverables, and operational outputs meet company and client expectations.
- Continuous Improvement: Contribute to process enhancements, digital initiatives, workflow optimization, and operational excellence programs to improve efficiency, service delivery, and overall business performance.
Job Experience
- Industry Experience: Proven experience within the catering sector handling operational, technical, project, or functional responsibilities related to the role.
- Operational Coordination Exposure: Demonstrated experience coordinating teams, contractors, stakeholders, resources, and service delivery activities within complex operational environments.
- Compliance and Performance Management: Experience supporting KPI management, reporting, process improvement, quality compliance, and operational efficiency initiatives.
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