Head performance Lead
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Key skills for this role
Role Overview
This is a senior leadership role focused on workplace operations, facilities, fleet, logistics, workplace services, administration, governance, service quality, cost efficiency, and continuous improvement.
The role is described as Head of Administration (Workplace Operations & Facilities).
Key Skills for This Role
Full Job Posting
Role Overview
This is a senior leadership role focused on workplace operations, facilities, fleet, logistics, workplace services, administration, governance, service quality, cost efficiency, and continuous improvement.
The role is described as Head of Administration (Workplace Operations & Facilities).
Workplace and Facilities
- Lead administration, workplace operations, facilities, fleet, logistics, and workplace services.
- Ensure safe, reliable, efficient, and productive working environments.
- Oversee maintenance, security, cleaning, M&E services, workplace infrastructure, and statutory compliance.
- Lead workplace planning, office optimization, refurbishment, relocation, and space management.
- Prepare facilities for business continuity, emergencies, and operational disruptions.
Fleet and Workplace Services
- Manage fleet availability, safety, utilization, maintenance, compliance, and cost optimization.
- Oversee transportation, dispatch, mailroom, logistics, reception, office support, pantry, and employee services.
- Establish service standards, SLAs, KPIs, and customer-experience measures across offices.
Governance and Improvement
- Strengthen administration governance, policies, procedures, controls, and operational standards.
- Develop dashboards, performance reports, service metrics, and management reports.
- Lead digitalization, automation, process improvement, and workplace transformation initiatives.
- Manage vendors, contracts, procurement governance, budgets, operational risks, audits, and corrective actions.
Leadership
- Build relationships with senior stakeholders and internal business functions.
- Lead, coach, develop, and performance-manage multidisciplinary administration and workplace services teams.
- Establish capability-development plans and succession strategies.
- Lead major workplace, facilities, and administration projects from planning through implementation.
Requirements
- Minimum 10 years of relevant leadership experience in administration, facilities management, workplace operations, corporate services, or a related field.
- Proven multidisciplinary team leadership across workplace operations, facilities, administration, fleet, logistics, or corporate services.
- Strong facilities, workplace operations, fleet, workplace services, administration, vendor, contract, procurement, KPI, SLA, and budget-management experience.
- Experience with transformation, process improvement, digitalization, automation, health and safety, business continuity, compliance, and operational risk.
- Excellent leadership, communication, negotiation, influencing, stakeholder-management, analytical, and problem-solving skills.
- Fleet, transportation, logistics, or dispatch experience is highly advantageous.
- Proficiency in Microsoft Office, Power BI, facilities-management systems, or operational reporting tools is an advantage.
- A related bachelor’s degree is preferred; professional certifications are advantageous.
What the Employer Offers
- Opportunity to lead a broad portfolio across workplace operations, facilities, fleet, logistics, workplace services, and administration.
- Exposure to enterprise-wide transformation, governance, service excellence, cost optimization, and workplace strategy.
- Direct engagement with senior leadership and influence over workplace experience, vendor performance, and administration strategy.
- Executive leadership development, professional training, mentorship, and career development opportunities.
- Potential career progression into director, head of corporate services, chief administrative, or chief operating roles.
- The posting mentions competitive compensation, performance incentives, and comprehensive benefits without specifying amounts.
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