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Head of Unit (Manager-Operations)
Abeer Medical Group
Jeddah, KSA
Full Time
Director
Onsite
2 weeks ago
Operations ManagementHealthcare Facility AdministrationTeam LeadershipBudget ManagementRegulatory CompliancePerformance Management
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Operations ManagementHealthcare Facility AdministrationTeam Leadership
About the Role
Abeer Medical Group is seeking a Head of Unit (Manager-Operations) to oversee day-to-day operational management of a healthcare facility in Jeddah. The role involves ensuring efficient workflows, managing budgets, leading teams, and driving continuous improvement.
Key Skills for This Role
Operations ManagementHealthcare Facility AdministrationTeam LeadershipBudget ManagementRegulatory CompliancePerformance Management
Responsibilities
- Develop and implement operational strategy, plans, policies, and controls in alignment with corporate strategy
- Oversee all departments including clinical, nursing, support, and administrative units
- Ensure full compliance with guidelines from Saudi Ministry of Health, CHI, CBAHI, and other regulatory bodies
- Define and manage Service Level Agreements (SLAs) across departments and monitor metrics
- Manage annual operating and capital budgets in alignment with Group policies
- Accountable for revenue cycle performance and insurance operations
- Promote a positive work culture and manage capacity planning across departments
- Champion patient experience and service excellence initiatives
- Enforce governance, risk mitigation strategies, and operational SOPs
- Supervise facility maintenance, safety, biomedical equipment servicing, and operational continuity
Requirements
- Strong operations management and healthcare facility administration skills
- Proficiency in team leadership, staff supervision, and people management
- Competence in budgeting, cost control, and resource management
- Knowledge of healthcare quality standards, patient safety protocols, and regulatory compliance
- Excellent communication, collaboration, and stakeholder management skills
- Bachelor's degree in healthcare administration, business management, or related field; master's degree or certifications preferred
- Previous experience in a managerial or supervisory role within a healthcare setting
- Strong problem solving, decision making, and organizational skills
- Fluency in English; proficiency in Arabic is highly beneficial
Full Job Posting
Role Description
- The Head of Unit (Manager Operations) is a full time, on site role based in Jeddah, responsible for overseeing the day to day operational management of a healthcare facility or unit.
Operational Leadership, Strategy & Planning
- Develop and implement the short and long term operational strategy, plans, policies, and controls in alignment with Group corporate strategy.
- Develop and execute annual business plans, volume growth strategies, and service expansion initiatives.
- Monitor market competition, referral patterns, and care seeker demographics to identify opportunities for growth.
- Ensure optimal utilization of clinical, operational, and facility resources.
- Oversee all departments including clinical, nursing, support, and administrative units.
- Translate corporate strategy into consistent, high performing unit level execution.
Regulatory Compliance & Accreditation
- Ensure full and timely compliance with guidelines from the Saudi Ministry of Health (MOH), Council of Health Insurance (CHI), CBAHI, Civil Defense, Municipality, NPHIES and all other relevant statutory and regulatory bodies.
- Lead Unit level readiness for audits, inspections, and accreditation cycles.
- Review licensing, operational documentation, and legal compliance and formulate corrective action plans.
- Maintain Saudization (Nitaqat) compliance across workforce planning and hiring.
Performance Management & Cost Discipline
- Define and manage Service Level Agreements (SLAs) across all departments and monitor metrics.
- Chair monthly and quarterly performance reviews, monitoring KPIs.
- Monitor and improve payer mix, insurance claim performance, denial rates, and revenue leakage prevention.
- Drive productivity benchmarking across clinical and non clinical departments.
- Manage annual operating and capital budgets.
- Enforcement of cost optimization and asset utilization programs.
Revenue Cycle & Business Performance Management
- Accountable for revenue cycle performance and insurance operations.
- Monitor claim submission, rejection rates, collections, and reimbursement turnaround times.
- Drive initiatives to improve revenue realization and reduce revenue leakage.
- Collaborate with Corporate RCM team, Finance, Insurance, Medical Affairs, and Operations.
Team Leadership & Human Resource Engagement
- Promote a positive work culture aligned with Group values, service excellence, and patient safety.
- Manage capacity planning across all departments and ensure effective cross departmental resource allocation.
- Lead performance management, talent assessment and engagement, productivity benchmarking, succession planning, retention, and recruitment.
- Foster leadership development and build a succession pipeline.
- Mentor and evaluate departmental heads, supervisors, and senior staff.
Care seeker Experience and Quality Management
- Champion patient experience and service excellence initiatives across the Unit.
- Define and monitor benchmarks for patient satisfaction (NPS, survey scores), complaint turnaround, and clinical quality.
- Ensure achievement of patient experience targets and lead initiatives to improve care seeker loyalty.
- Review trends in patient complaints, incidents, and feedback and implement preventive actions.
- Drive continuous quality improvement across all departments.
Governance, Transformation & Special Projects
- Enforce governance, risk mitigation strategies, policies and operational SOPs.
- Standardizing and Integrating Region Operating model and structure.
- Serve as the Unit sponsor and implementation lead for Group strategic initiatives.
- Ensure effective implementation of Group policies, governance frameworks, and enterprise wide transformation initiatives.
- Collaborate closely with the Medical Director / Head of Medical Affairs.
Facility and Vendor Management
- Supervise facility maintenance, safety, biomedical equipment servicing, and operational continuity.
- Monitor vendor performance and timely supply management for medical and non medical items.
- Recommend and implement improvements in procurement and inventory management.
- Ensure business continuity, emergency preparedness, disaster recovery readiness, and crisis management plans.
Data Analysis and Reporting
- Utilize data analytics to monitor department performance, identify areas for improvement, and implement corrective actions.
- Utilize predictive and trend analysis to support strategic decision making, workforce planning, and business growth initiatives.
- Develop reports for senior management, outlining key performance indicators (KPIs) and operational metrics.
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