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Head of Training, Cabin Crew/Cabin Safety & Services (Relocation to Bangladesh)
US-Bangla Airlines Ltd.
Dubai, UAE
Contract
Director
Onsite
3 weeks ago
Training Program DesignRegulatory ComplianceSafety and Emergency ProceduresService Quality TrainingInstructional LeadershipTeam Management
Free
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Training Program DesignRegulatory ComplianceSafety and Emergency Procedures
About the Role
US-Bangla Airlines seeks a senior leader to head the Cabin Safety & Services training function in Dhaka, Bangladesh. The role involves strategic design, execution, and regulatory compliance of all cabin crew training programs.
Key Skills for This Role
Training Program DesignRegulatory ComplianceSafety and Emergency ProceduresService Quality TrainingInstructional LeadershipTeam Management
Responsibilities
- Update and maintain the Cabin Crew Training Manual in alignment with CAAB requirements and international best practices
- Oversee all Safety and Emergency Procedures (SEP) training, including aircraft evacuations, ditching, firefighting, and first aid/aviation medicine
- Ensure 100% compliance tracking for annual recurrent training and license renewals
- Design and execute comprehensive hospitality and service delivery training programs
- Integrate regional and international service protocols across the fleet
- Implement standard operating procedures (SOPs) for onboard catering, premium class services, and conflict resolution/passenger handling
- Lead, mentor, and evaluate a team of Cabin Crew Instructors and Line Evaluators
- Manage the utilization of training assets, including mockups, door trainers, and digital learning management systems (LMS)
- Conduct regular line checks and audits of training effectiveness on active flights
Requirements
- Bachelor’s degree in any discipline or a diploma/professional certification in Aviation Management or similar discipline
- Minimum of 10 16 years of progressive experience within an international or leading regional airline's cabin crew department
- At least 5 years in the training team
- Must hold, or have previously held, a Cabin Crew Instructor rating
- Strong command of both written and spoken English and Bengali
Full Job Posting
Job Purpose and Organizational Context
- Cabin Safety & Services Training team is responsible for the strategic design, execution, and regulatory compliance of all initial, recurrent, and specialized training programs for US Bangla Airlines' cabin crew.
- This role ensures that all flight attendants meet the highest standards of passenger safety, emergency preparedness, and premium service delivery in strict accordance with CAAB regulations and IATA standards.
Regulatory Compliance & Safety Training
- Update, and maintain the Cabin Crew Training Manual in alignment with CAAB requirements and international best practices.
- Oversee all Safety and Emergency Procedures (SEP) training, including aircraft evacuations, ditching, firefighting, and first aid/aviation medicine.
- Ensure 100% compliance tracking for annual recurrent training and license renewals to avoid operational disruptions.
Service Quality & Brand Standards
- Design and execute comprehensive hospitality and service delivery training programs that reflect the warmth and professionalism of US Bangla Airlines.
- Integrate regional and international service protocols across the fleet, focusing on expanding medium haul and wide body operations.
- Implement standard operating procedures (SOPs) for onboard catering, premium class services, and conflict resolution/passenger handling.
Instructional Leadership & Resource Management
- Lead, mentor, and evaluate a team of Cabin Crew Instructors and Line Evaluators, ensuring instructional methods remain modern and engaging.
- Manage the utilization of training assets, including mockups, door trainers, and digital learning management systems (LMS).
- Conduct regular line checks and audits of training effectiveness on active flights to ensure classroom principles translate to cabin floor reality.
Recruitment Requirement
- A Bachelor’s degree in any discipline or a diploma/professional certification in Aviation Management or similar discipline.
- Minimum of 10 – 16 years of progressive experience within an international or leading regional airline's cabin crew department, with at least 5 years in the training team.
- Must hold, or have previously held, a Cabin Crew Instructor rating.
Core Competencies
- Safety Awareness and Compliance
- Customer Service Excellence
- Professional Integrity and Ethical Conduct
- Team Collaboration
- Adaptability and Continuous Learning
Functional Competencies
- Proficiency in modern training technologies, including interactive e learning and performance tracking databases.
- Demonstrable knowledge of CAAB airworthiness directives, ANOs, and ICAO/IATA regulations.
- Demonstrable knowledge of quality and standards of Cabin Services of at least two full service airlines across Asia (or beyond).
- Strong command of both written and spoken English and Bengali, with the ability to clearly articulate technical safety protocols to large groups.
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