Head of Public Facilities and Services Department

Overview

Job Summary

Key Responsibilities Leadership & Management

• Develop departmental goals, operational plans, KPIs, and monitor performance against targets.
• Lead and guide the team to enhance service quality, efficiency, and effectiveness.
• Prepare and monitor the annual departmental budget in coordination with management.
• Oversee recruitment recommendations, promotions, training needs, and performance evaluations.
• Conduct regular team meetings and prepare periodic performance and activity reports.
• Ensure documentation and compliance with all approved policies, procedures, and systems.

Facilities & Public Services Oversight

• Supervise maintenance operations and coordinate service providers in line with business continuity plans.
• Oversee facilities management, including classrooms and academy infrastructure.
• Ensure delivery of cleaning, hospitality, archiving, protection, and security services.
• Monitor contracts and agreements with suppliers, government entities, and external partners.
• Establish supplier evaluation standards and oversee vendor selection processes.
• Support negotiations with service providers to secure optimal commercial terms.
• Ensure smooth coordination of administrative services, correspondence, visas, and residency matters.

Health, Safety & Compliance

• Develop and oversee corporate health and safety policies and ensure compliance with local regulations and best practices.
• Supervise implementation of occupational health and safety standards across academy facilities.
• Develop and implement business continuity plans to ensure operational resilience during emergencies.

Qualifications & Experience

• Bachelors degree in Business Administration, Civil Engineering, or related field.
• 6–8 years of experience in facilities management, public services, or a related field.

Behavioral

• Results-driven mindset
• Team engagement and collaboration
• Continuous improvement focus
• Digital literacy and data utilization

Technical

• Facilities and maintenance management
• Contract management
• Occupational health and safety principles
• Program and project oversight
• Public services administration

Leadership

• Strategic thinking and future orientation
• Change leadership
• Effective planning and decision-making
• Inspiring and motivating teams
• Promoting a culture of respect and accountability