Head of Processing - Bowood & Programs

Lead all processing activities across Bowood & Programs.

Ensure the accurate and timely processing of premium, claims and bordereau transactions.

Drive high levels of service delivery to internal and external stakeholders.

Establish clear operational KPIs and service standards.

Monitor workloads and allocate resources effectively to meet business demands.

Manage operational risks and escalation points relating to processing activities.

Lead, develop and mentor processing managers, team leaders and technicians.

Build a high-performing culture focused on accountability, collaboration and continuous improvement.

Ensure appropriate training and knowledge transfer processes are in place.

Reduce key person dependency through documentation, cross-training and capability development.

Act as the senior operational relationship owner for offshore processing resources.

Ensure effective workflow management between onshore and offshore teams.

Monitor quality, productivity and service delivery across outsourced functions.

Establish robust governance and quality assurance frameworks.

Lead initiatives to standardise processing activities across the business.

Identify and eliminate manual processes and operational inefficiencies.

Support the implementation of workflow tools, OpenTWINS, bordereau management systems and other strategic technology initiatives.

Champion automation and digitisation to improve scalability and control.

Develop strong relationships with brokers, technical teams, claims teams, finance and senior management.

Provide regular reporting and updates to senior leadership.

Support strategic business initiatives and operational projects.

Ensure compliance with all regulatory, Lloyd's, carrier and internal governance requirements.

Significant experience within delegated authority, binder, MGA or insurance operations.

Leadership experience managing operational processing teams.

Strong understanding of premium and claims bordereau processing.

Experience managing offshore or outsourced operational services.

Proven track record of delivering operational improvement initiatives.

Strong stakeholder management and communication skills.

Experience implementing operational controls and governance frameworks.

Ability to work effectively in a fast-paced, evolving environment.

London Market and Lloyd's experience.

Knowledge of OpenTWINS, GlobalXB, Brokasure or similar market systems.

Experience of workflow and automation technologies.

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.