Head of PRO Department
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Key skills for this role
About the Role
Vice keeper - TIDYHILL seeks a Head of PRO Department in Dubai to lead visa processing, labor documentation, and government compliance. Requires 5+ years UAE PRO experience, fluent Arabic, and team management skills.
Key Skills for This Role
Responsibilities
- Lead and manage the PRO department (2 office based employees + 1 remote)
- Personally handle and oversee visa processing for internal staff, clients purchasing visa only services, and overseas candidates relocating to the UAE
- Manage all labor, immigration, and licensing documentation — including license renewals and permits
- Visit MOHRE and other UAE government offices to resolve cases and escalations
- Ensure the company is always inspection ready and compliant
- Build reliable operational workflows, documentation standards, and accountability across the team
- Coordinate with internal departments (HR, Family Care, Finance, Operations) and external partners
- Resolve urgent and non standard cases independently and quickly
Requirements
- 5+ years of hands on UAE PRO / visa / immigration / labor experience
- Deep knowledge of UAE visa categories, MOHRE processes, work permits, labor contracts, and compliance requirements
- Experience handling visa cases for internal employees, client sponsored workers, and overseas candidates
- Proven ability to manage and develop a small operational team
- Fluent Arabic; English at B2 level or above
- Experience with document control systems, CRM tools, and UAE government portals
- Based in Dubai and available for full time, office based work
Full Job Posting
What You Will Do
- Lead and manage the PRO department (2 office based employees + 1 remote)
- Personally handle and oversee visa processing for internal staff, clients purchasing visa only services, and overseas candidates relocating to the UAE
- Manage all labor, immigration, and licensing documentation — including license renewals and permits
- Visit MOHRE and other UAE government offices to resolve cases and escalations
- Ensure the company is always inspection ready and compliant
- Build reliable operational workflows, documentation standards, and accountability across the team
- Coordinate with internal departments (HR, Family Care, Finance, Operations) and external partners
- Resolve urgent and non standard cases independently and quickly
What We Are Looking For
- 5+ years of hands on UAE PRO / visa / immigration / labor experience
- Deep knowledge of UAE visa categories, MOHRE processes, work permits, labor contracts, and compliance requirements
- Experience handling visa cases for internal employees, client sponsored workers, and overseas candidates
- Proven ability to manage and develop a small operational team
- Comfortable visiting government offices independently and resolving escalations
- Fluent Arabic; English at B2 level or above
- Experience with document control systems, CRM tools, and UAE government portals
- Based in Dubai and available for full time, office based work
Pay
- Pay: From AED8,000.00 per month
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