Head of Play Programming & Experiences

Key Responsibilities

• Program Design & Innovation: Lead the end-to-end creation and execution of all workshops, seasonal programs, and daily play experiences aligned with the brand s developmental philosophy.
• Operational Leadership: Manage the programming calendar, ensuring seamless coordination between the floor, events, and administrative teams.
• Quality Assurance: Monitor and elevate the standard of guest engagement, ensuring every interaction supports emotional regulation and respectful communication.
• Financial Oversight: Track the performance of all programming, workshops, and birthday packages, managing budgets and identifying revenue-growth opportunities.
• Team Mentorship: Recruit, train, and inspire a team of play facilitators, fostering a culture of professional excellence and deep empathy.
• Stakeholder Engagement: Act as a key point of contact for parents, providing insights into the "why" behind our programming and building a loyal community.
• Compliance & Safety: Maintain rigorous health, safety, and hygiene standards across all activity zones.
• Experience: 3 5 years of leadership experience designing high-quality children s programs, ideally within premium education, creative arts, or wellness-focused hospitality.
• Education: Bachelor s degree in Early Childhood Education, Psychology, or a related field (preferred).
• HR Best Practice: Current Safeguarding and Child Protection certification (Level 2 or higher) is highly desirable.
• Technical Skills: Proficiency in event management systems (e.g., SevenRooms/Seven Tables) and Microsoft Office.
• Soft Skills: Exceptional communication skills with the ability to engage both children and high-net-worth parents with sophistication and warmth.
• Certifications: Valid First Aid and CPR certification.
• Flexibility: Must be available to work weekends and holidays to support peak family visiting hours.