Head of Operations
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Denara Group seeks a Head of Operations to lead the operational model of a regulated retail investment platform in the UAE. The role oversees client onboarding, platform operations, outsourcing governance, and operational resilience.
Key Skills for This Role
Responsibilities
- Own client onboarding operations, account opening workflow, verification coordination, and operational throughput
- Oversee platform operations, trade support, cash movements, reconciliations, and exception handling
- Manage outsourcing relationships with brokers, custodians, technology vendors, payment providers, and support partners
- Monitor SLAs, service incidents, backlog levels, and operational performance metrics
- Lead business continuity planning, disaster recovery arrangements, and resilience testing
- Coordinate operational implementation of regulatory or internal change projects
- Maintain operational MI and dashboards for senior management and board review
- Lead root cause analysis for operational incidents, control breaks, and process failures
Requirements
- 10+ years in operations leadership within regulated financial services, fintech, wealth management, asset management, or retail investment platforms
- 5+ years at Head of Operations / COO level in a client facing regulated environment
- Deep experience with outsourcing governance, broker/custodian relationships, and operational resilience
- Strong governance, reporting, stakeholder management, and issue resolution skills
Full Job Posting
Role Purpose
- Lead the operational operating model of a regulated retail investment platform, ensuring the business can safely scale client growth, maintain robust outsourcing governance, deliver reliable platform operations, and demonstrate strong operational resilience and control.
Key Responsibilities
- Own client onboarding operations, account opening workflow, verification coordination, and operational throughput.
- Oversee platform operations, trade support, cash movements, reconciliations, and exception handling.
- Manage outsourcing relationships with brokers, custodians, technology vendors, payment providers, and support partners.
- Monitor SLAs, service incidents, backlog levels, and operational performance metrics.
- Lead business continuity planning, disaster recovery arrangements, and resilience testing.
- Coordinate operational implementation of regulatory or internal change projects.
- Maintain operational MI and dashboards for senior management and board review.
- Lead root cause analysis for operational incidents, control breaks, and process failures.
- Ensure documented handoffs and controls exist across all critical workflows, especially where services are outsourced.
Candidate Profile
- 10+ years in operations leadership within regulated financial services, fintech, wealth management, asset management, or retail investment platforms.
- 5+ years at Head of Operations / COO level in a client facing regulated environment; strong track record of scaling operations through growth phases.
- Deep experience with outsourcing governance, broker/custodian relationships, and operational resilience.
- Strong governance, reporting, stakeholder management, and issue resolution skills.
Regulatory Accountability
- Maintain an operating model that supports safe retail client servicing, onboarding, trading, payments, reconciliations, and support.
- Ensure all outsourced and interdependent service providers are governed through clear SLAs, oversight routines, escalation paths, and documented controls.
- Maintain operational readiness for new client phases, product launches, or platform expansions.
- Ensure the firm can evidence operational resilience, incident response, and recovery capability to internal governance and regulators.
- Provide board ready reporting on capacity, service quality, incidents, remediation, and operational risk trends.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Denara Group
Investment Advisor
Dubai, UAE
Denara Group is seeking an Investment Advisor in Dubai to assist clients with portfolio allocation, tax planning, and financial strategy. The role includes onboarding new clients, providing ongoing advice, and maintainin
Investment Advisor
Abu Dhabi, UAE
Denara Group seeks financial advisors in Abu Dhabi to assist clients with portfolio allocation, tax planning, and financial strategy. The role includes onboarding new clients, providing ongoing advice, and maintaining cl
Investment Advisor
Dubai, UAE
Denara Group is seeking financial advisors to assist clients with portfolio allocation, tax planning, and financial strategy. The role includes onboarding new clients, providing ongoing advice, and maintaining strong cli
Head of Operations
Dubai, UAE
Denara Group seeks a Head of Operations to lead the operational operating model of a regulated retail investment platform. The role requires 10+ years in operations leadership within regulated financial services, with de
Legal Associate – Crypto Expert
Dubai, UAE
Role Overview: We are seeking a highly motivated and commercially minded Legal Associate to support the legal and regulatory aspects of the company’s digital assets and crypto trading operations. This role will play a cr
Managing Director KSA (General Manager)
Riyadh, KSA
About the Role: We are a fast-growing wealth-tech company seeking an experienced Managing Director in Riyadh with proven fintech/wealth-tech experience in the KSA. This is a CMA-registrable senior executive role (equival
Investment Advisor
Dubai, UAE
Investment Advisor
Abu Dhabi, UAE
Investment Advisor
Dubai, UAE
Head of Operations
Dubai, UAE
Legal Associate – Crypto Expert
Dubai, UAE
Managing Director KSA (General Manager)
Riyadh, KSA