Head of Operations
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Key skills for this role
About the Role
Hyring seeks a Head of Operations for a UAE-based multi-asset brokerage licensed by CMA. The role oversees daily operations, client onboarding, payments, trading operations, regulatory compliance, and team management.
Key Skills for This Role
Responsibilities
- Lead daily brokerage operations including onboarding, account opening, and client servicing
- Develop and improve operational policies and procedures
- Ensure smooth coordination between Sales, Dealing, Risk, Compliance, Finance, and Customer Support teams
- Supervise account opening processes and ensure compliance with AML, KYC, FATCA, CRS, and regulatory requirements
- Oversee deposits and withdrawals, manage relationships with banks, PSPs, and payment gateways
- Manage MT5 operational setup and controls, coordinate with dealing desk and liquidity providers
- Support regulatory reporting and audits, ensure adherence to SCA policies and internal controls
- Lead and mentor operations staff, establish KPIs and performance metrics
Requirements
- Minimum 7 10 years with regulated brokers in Forex/CFD brokerage operations in UAE/GCC markets
- Deep knowledge of MT5 Manager & Administrator
- Experience with CRM systems (Zoho, FX Back Office, B2Core, HubSpot, etc.)
- Knowledge of PSPs and banking operations
- Client money reconciliation experience
- KYC/AML processes expertise
Full Job Posting
Position Overview
- Head of Operations – Forex / CFD Brokerage Position
- Workmode: On site
- Work Location: Dubai
- Notice: Immediate to 15 days
- For a UAE based multi asset brokerage licensed and regulated by CMA
Key Responsibilities
- Lead daily brokerage operations
- Manage onboarding, account opening, and client servicing
- Develop and improve operational policies and procedures
- Ensure smooth coordination between Sales, Dealing, Risk, Compliance, Finance, and Customer Support teams
- Supervise account opening processes
- Ensure compliance with AML, KYC, FATCA, CRS, and regulatory requirements
- Monitor client due diligence and enhanced due diligence procedures
- Oversee deposits and withdrawals
- Manage relationships with banks, PSPs, and payment gateways
- Reconcile client funds and operational accounts
- Monitor payment processing turnaround times
- Manage MT5 operational setup and controls
Requirements
- Minimum 7 10 years with regulated brokers in Forex/CFD brokerage operations in UAE/GCC markets is highly desirable
- MT5 Manager & Administrator
- CRM systems (Zoho, FX Back Office, B2Core, HubSpot, etc.)
- PSPs and banking operations
- Client money reconciliation
- KYC/AML processes
- Liquidity management and brokerage operations
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