Head of North America Payroll

Lead all aspects of people management with a focus on fostering an environment where employees are engaged to do their best work.

Oversee end-to-end payroll delivery for the United States and Canada, including payroll results, reconciliations, funding, employee payments, tax and statutory obligations, year-end activities, and complex exceptions.

Design, implement, document, and sustain a strong payroll risk and control framework, including preventive and detective controls, segregation of duties, approvals, access governance, reconciliations, exception reporting, evidence retention, and periodic control-effectiveness reviews.

Lead remediation of control deficiencies, audit findings, compliance gaps, payroll errors, and recurring process failures; identify root causes, establish corrective actions, and escalate material risks promptly.

Define and execute the North America payroll transformation roadmap, including operating-model redesign, process simplification, standardization, automation, technology enablement, data-quality improvement, and reduction of manual work and key-person dependencies.

Establish measurable service, accuracy, compliance, control, productivity, and transformation outcomes; regularly report performance, risks, dependencies, and remediation progress to leadership and stakeholders.

Represent North America on global transformation, governance, merger and acquisition, vendor-transition, system-implementation, and policy initiatives.

Monitor US and Canadian payroll, tax, employment, and regulatory developments and ensure required operational, system, control, and communication changes are implemented timely.

Manage third-party payroll and tax providers against contractual obligations, service levels, control expectations, issue-resolution commitments, and transformation objectives.

Drive technology requirements and lead payroll testing, implementation, integration, and stabilization activities in partnership with HR Technology and other stakeholders.

Maintain clear process ownership, standard operating procedures, control narratives, payroll calendars, business-continuity plans, cross-training, and governance forums.

Provide leadership to resolve complex payroll issues and build strong partnerships with HR, Finance, Tax, Legal, Technology, Risk, Internal Audit, employees, and third-party providers.

Bachelor's degree with 10-15 years of relevant payroll experience, including significant leadership responsibility for complex United States and Canadian payroll operations.

Demonstrated ability to lead and build high-performing teams and cultures within the region and across a global organization.

Proven experience designing, implementing, and managing a highly effective payroll risk and control environment, including audit support and sustainable remediation.

Demonstrated success transforming payroll operations through process redesign, standardization, automation, technology implementation, vendor change, or operating-model improvement.

Strong knowledge of US and Canadian payroll operations, payroll tax, statutory reporting, year-end requirements, employee payments, reconciliations, and vendor governance.

Experience leading complex projects and change initiatives while maintaining payroll continuity, compliance, and stakeholder alignment.

Accountable for the quality, accuracy, timeliness, and control of results, with the judgment and urgency required to manage complex issues.

Strong leadership, analytical, organizational, communication, change-management, time-management, and prioritization skills.

Track record of building effective relationships with senior leaders, internal stakeholders, control partners, and third-party providers; Workday experience preferred.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.