Head of IT

Overview

Key Responsibilities

• Own the internal IT service management setup, including request handling, incident management, prioritization, and SLA tracking
• Ensure employees receive timely, high-quality support for workplace technology and access-related needs
• Define and improve support processes, service catalogues, and internal documentation
• Monitor service performance and drive continuous improvement based on trends and feedback
• Own the corporate IT landscape, including end-user tools, identity and access setup, collaboration systems, and workplace technology
• Maintain a clear roadmap for tool standardization, lifecycle management, and process automation
• Ensure core internal systems are reliable, secure, and fit for business needs
• Oversee procurement, provisioning, tracking, and lifecycle management of company devices and related equipment
• Ensure smooth onboarding, role changes, and offboarding through effective equipment and access processes
• Maintain accurate IT asset inventory and clear ownership records
• Define hardware standards and replacement cycles aligned with operational and budget needs
• Manage relationships with IT vendors and service providers, including selection, renewals, performance reviews, and issue escalation
• Support IT budget planning, cost control, and license optimization across the corporate IT stack
• Drive adoption of approved AI tools and automation solutions that improve productivity, service quality, and operational efficiency
• Establish guardrails for AI usage, including tool approval criteria, data handling standards, access controls, and coordination with Security, Legal, and relevant stakeholders
• Lead and develop the corporate IT function, including prioritization, workload planning, and capability building
• Partner with People, Finance, Legal, Security, and department leaders on company-wide IT needs
• Translate business requirements into practical IT solutions, standards, and implementation plans