Head of IT Operations & Service Delivery
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Key skills for this role
About the Role
Faze 3 Consulting is hiring a Head of IT Operations & Service Delivery for a leading Abu Dhabi holding group. This role leads the 'Run' side of IT, overseeing Infrastructure & Security and Service Delivery teams.
Key Skills for This Role
Responsibilities
- Develop operational strategy for the Run environment, including planning and budgeting for Infrastructure & Security and Service Delivery functions
- Manage the infrastructure estate end to end: network, systems, storage, cloud, and remote site operational infrastructure
- Oversee security posture in partnership with outsourced SOC, including policy enforcement, risk mitigation, and continuous hardening
- Ensure business continuity and disaster recovery, including regular testing
- Drive service delivery excellence: ITSM processes, service KPIs and SLA adherence, incident/problem/change management, and knowledge base
- Integrate Infrastructure & Security and Service Delivery teams with shared goals and clear escalation paths
- Manage vendor relationships across infrastructure, security, and service delivery for performance, value, and contract adherence
- Foster a culture of continuous improvement through automation, efficiency, and measurable service quality gains
Requirements
- Bachelor's degree in Computer Science, IT, or related field
- 10+ years of progressive IT operations and service delivery experience
- 5+ years in senior leadership managing both infrastructure and support functions
- Practical experience implementing and managing IT services under ITSM/ITIL frameworks
- Track record of building and leading high performing infrastructure and service delivery teams
- Experience managing outsourced services (SOC, NOC, or MSP)
- Strong financial management, stakeholder management, and escalation handling skills
Full Job Posting
Overview
- Faze 3 Consulting is hiring a Head of Operations & Service Delivery for a leading Abu Dhabi headquartered holding group.
- This is a direct permanent appointment reporting to the CIO, leading the 'Run' side of the IT organisation across office based and remote field operations.
- The group is investing in digital and AI; this role ensures stability, security, and performance during transformation.
What you'll own
- Operational strategy for the Run environment — stability, efficiency, and security aligned to IT strategy, including planning and budgeting.
- The infrastructure estate end to end: network, systems, storage, cloud, and remote site operational infrastructure.
- Security posture in partnership with outsourced SOC — policy enforcement, risk mitigation, and continuous hardening.
- Business continuity and disaster recovery, including regular testing.
- Service delivery excellence: ITSM processes, service KPIs and SLA adherence, incident/problem/change management, and a knowledge base.
- Integration of Infrastructure & Security and Service Delivery teams — shared goals, clear escalation paths, no silos.
- Vendor relationships across infrastructure, security, and service delivery — performance, value, and contract adherence.
- A culture of continuous improvement — automation, efficiency, and measurable service quality gains.
What you'll bring
- Bachelor's degree in Computer Science, IT, or a related field.
- 10+ years of progressive IT operations and service delivery experience, including 5+ years in senior leadership managing both infrastructure and support functions.
- Practical experience implementing and managing IT services under ITSM/ITIL frameworks (certification preferred).
- A track record of building and leading high performing infrastructure and service delivery teams.
- Experience managing outsourced services (SOC, NOC, or MSP).
- Strong financial management, stakeholder management, and escalation handling skills.
What sets you apart
- IT operations leadership in oil & gas, utilities, maritime, or another critical infrastructure environment — especially supporting offshore, remote, or field based operations.
- ITIL Managing Professional/Expert, ISO 20000, or ISO 27001 credentials.
- OT/IT convergence exposure.
The package
- AED 45,000–53,000 per month, permanent, full time onsite in Abu Dhabi plus other benefits.
- Visa sponsorship provided — candidates relocating to the UAE are welcome.
- Candidates available immediately or on short notice are preferred, though strong candidates on standard notice periods are encouraged to apply.
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