Head of IT Operations

Role overview

Workplace and travel

• This is a hybrid role with regular on-site presence required at Corby and Wakefield.
• The role is based at the Corby site, with regular travel between Corby and Wakefield.
• Occasional travel to Breda in the Netherlands and other European sites is required.
• The role has accountability for on-call escalation rota quality, with flexibility during major incidents or customer-critical events.

Responsibilities

• Lead the UK IT team delivering first- and second-line support across MLS, TMS, MFCS, automation, EDI, infrastructure and site technology.
• Ensure 24/7 support coverage, on-call rota oversight and consistent incident triage standards.
• Maintain availability of systems supporting automated cranes, monorails, buffers and customer integrations.
• Establish a UK IT Steering Group and ITIL-aligned incident, change and problem management processes.
• Own infrastructure lifecycle planning, cybersecurity posture and disaster recovery testing.
• Act as senior IT contact for key UK customers and improve proactive incident communication.
• Lead, coach and develop the UK IT team through skills matrices, development plans and succession planning.

Requirements

• Strong understanding of WMS/TMS platforms and warehouse automation systems.
• Experience with SQL or Progress DB troubleshooting and data analysis.
• Solid knowledge of EDI standards, mapping and integration flows.
• Good knowledge of switching, VLANs, Wi-Fi and wider network infrastructure.
• Experience with ITIL processes and service management tooling such as TopDesk.
• Proven IT team leadership in 24/7 operational environments.
• Strong stakeholder management and communication skills across technical and business teams.
• Experience working directly with external customers on IT issues and root cause analysis.

Compensation

• Salary is competitive and negotiable depending on experience.

Benefits

• Enhanced pension contribution, death in service benefit and enhanced annual leave are offered.
• Benefits include an Employee Assistance Programme, funded eye test contribution and cycle to work scheme.
• The site provides an on-site canteen, complimentary coffee machines and free on-site parking.
• The role offers career progression, international IT operations exposure and structured training through NewCold Academy.

About NewCold