Head of Implementation & Enablement

Essential

Significant leadership experience running Implementation, Professional Services, Programme Management or a similar delivery function within a B2B SaaS or technology business.

Proven experience managing resource allocation and capacity planning across multiple concurrent client projects.

A track record of redesigning a slow or opaque delivery process, with real, measurable improvement in speed and transparency to show for it.

Experience leading a blended team spanning delivery/implementation, training/enablement and technical or solutions capability.

Comfort working with outsourced or partner delivery resources to manage overspill capacity.

Strong cross-functional collaboration skills, particularly with Sales, Customer Success and Product.

Experience designing or owning training and enablement programmes, for clients, internal teams, or both.

A data-driven, process-oriented mindset. Comfortable building and living by metrics that track delivery performance.

Nice to Have

Experience within AI, compliance or regulated technology.

Experience working with Financial Services organisations.

Experience with formal resource or programme management tooling.

Experience influencing a product roadmap toward self-serve, lower-touch onboarding.

You'll own one of the most direct levers on customer experience in the business, the journey from signed deal to live, successful customer — at a company where that journey directly shapes trust in AI within regulated financial services.

As our Head of Implementation & Enablement, you'll have the mandate and the empowerment to continuously improve how we deliver, build the playbooks and training that raise the bar going forward, and shape how Product, Sales and Customer Success work together around delivery.

You'll have real ownership, visibility and the opportunity to build a modern implementation function, leveraging data, tooling and smart process design at a pivotal stage of Aveni's growth.

At Aveni, we believe diversity drives innovation. We've built our business to ensure an inclusive workplace where everyone feels valued and empowered to contribute their best work.

If you're passionate about building world-class delivery organisations and helping shape the future of AI in financial services, we'd love to hear from you. Even if you don't meet 100% of the requirements, we'd still encourage you to apply if you believe you'd be a great fit.