Head of Forward Deployed Engineering - Operations

Set the AI and innovation direction for Operations, with a clear view of what will create the most meaningful step change in customer experience, productivity, quality, and scalability.

Work with the domains to identify and prioritise the use cases that matter most, based on business value, feasibility, and readiness.

Lead the central Ops innovation model, including the structure, ways of working, and foundations needed for domain-led re-engineering to succeed.

Lead a small team of Forward Deployed AI specialists to turn ideas into real, scalable solutions.

Build credibility for AI across Ops through clear thinking, practical examples, and a strong view of where the real value is and where the risks are.

Stay current on the AI landscape, emerging patterns, and market developments, and translate that into practical implications for how Ops should evolve.

Work with central business enablement and capability teams so that new capabilities landing across the company are connected to Ops needs, and the right upskilling happens as use cases scale.

Represent Operations in central engineering, making sure that Ops priorities are well understood, well framed, and well supported.

Track progress and value delivered, and keep the focus on outcomes rather than activity.

Ops has a clear and credible point of view on where AI should and should not be applied.

The Domains have better clarity on where to focus and what will drive the biggest outcomes.

High-value use cases move fast from idea to implementation.

The relationship between Ops and central engineering is stronger, with clearer translation between operational needs and technical delivery.

AI adoption in Ops is deliberate, practical, connected to real workflow improvement.

We build scalable solutions that drive meaningful outcomes.