Head of Community / Community Manager

We're looking for a Head of Community who will own the health, engagement, and long-term success of our member community.

In this role you'll:

Create an engaged, high-performing community where members consistently show up, participate, and support one another

Become the trusted voice inside our member Facebook groups, creating conversations that drive action and accountability

Welcome new members and establish community rituals that encourage long-term engagement

Review member work including sales letters, job ads, pricing documents, sales scripts, marketing campaigns, and operational documents

Provide expert feedback while encouraging meaningful peer-to-peer coaching and collaboration

Run multiple live Q&A coaching sessions each week, facilitating discussions that deliver practical outcomes

Coach members through real business challenges while ensuring advice aligns with their existing coaching plans

Work closely with our coaching team to ensure members receive consistent guidance and support

Identify members who may be disengaging and proactively reconnect them before they lose momentum

Celebrate member wins and success stories that inspire the wider community

Support our coaching inbox by providing timely, high-quality responses that move members forward

Build systems that continually improve engagement, member experience, and community health as we grow

Your success won't be measured by how many comments you reply to.

It will be measured by the strength of the community you build, the conversations you create, the members you retain, and the number of business owners who become better because they were part of it.

We're looking for someone who naturally builds trust, challenges people with care, and creates communities where people genuinely want to contribute.

You'll succeed in this role if you:

Have coaching experience and know how to challenge people while making them feel supported

Have strong business knowledge across sales, marketing, pricing, recruitment, operations, or running successful trade businesses

Can confidently review business documents and provide practical, actionable feedback

Are an excellent facilitator who can confidently lead live group coaching sessions

Know when to coach, when to challenge, and when to involve another member of the coaching team

Have exceptional written communication skills

Think in systems and long-term member experience rather than simply reacting to comments

Hold high standards while creating an environment where people feel comfortable asking for help

Take ownership and thrive in a fast-paced, high-performance environment

Experience in business coaching, trades, service businesses, or membership communities will be highly regarded.

This role isn't for someone who simply wants to manage a Facebook group. It's for someone who wants to build a community that genuinely changes businesses and lives.

At Profitable Tradie:

You'll build one of the strongest business communities in the trades industry

You'll directly influence member success, engagement, retention, and business outcomes

You'll work alongside an experienced coaching and leadership team

You'll have the freedom to improve systems, introduce new ideas, and shape the future of our community

You'll join a high-performance culture where learning, ownership, and continuous improvement are expected

You'll work with ambitious business owners who genuinely want to grow

You'll be part of a team that's changing the lives of thousands of trade business owners across New Zealand, Australia, and North America

If this role sounds like a bit of you, we'd love to hear from you.

Send us your CV along with a cover letter telling us why you're the right person to build and lead our community.

Life is about moments...

Is this your moment?

Apply Now.