naukri
Head Hostess
111 Management
Dubai, UAE
Senior
2 months ago
Customer Service ExcellenceGuest RelationsReservations ManagementCommunication SkillsTable ServicePoint of Sale (POS) Systems
Free
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Customer Service ExcellenceGuest RelationsReservations Management
About the Role
Maintain reception standards, manage bookings, track reservations, upsell products, and collaborate on service improvements; requires strong leadership and communication skills.
Key Skills for This Role
Customer Service ExcellenceGuest RelationsReservations ManagementCommunication SkillsTable ServicePoint of Sale (POS) Systems
Full Job Posting
Responsibilities
- Maintain and organize the reception area to reflect Le Majlis standards
- Manage phone lines and respond to booking inquiries
- Track daily covers, no-shows, and generate reservation reports
- Upsell retail pastries, special promotions, and events
- Collaborate with management on service improvements and guest feedback
- Maintain Seven Rooms database accuracy and cleanliness
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