Head, Field Operations & Performance

dcbel Inc. (www.dcbel.energy) is a growing company developing technology and designing products that make clean, efficient, and sustainable energy accessible to all — because everyone in the world deserves energy without compromise.

dcbel at the leading edge of the residential energy revolution, enabling decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure. Our flagship product, the Ara Home Energy Station, is a wall mounted device that gives everyone ownership over their energy supply by using solar power to charge their EV and home, unlocking their EV’s battery for backup power (V2H), and optimizing the energy flow between their solar panels, EVs, backup battery and the grid.

The opportunity

We’re looking for a Head of Field Operations & Performance to b uild, lead and optimize all field-based service delivery activities, ensuring efficient execution, high customer satisfaction, and strong financial performance across a distributed workforce (e.g., technicians, installers, service teams).

This includes but is not limited to buildup and performance of L1 site surveying and permitting, 3rd party SHIP qualification and onboarding, territory activations, lead handling coordination with CS, installation execution, closeout, and L2 technical support.

• Own the end-to-end customer/installer journey; define entry/exit criteria, required artifacts, and decision rights; publish and maintain RACI; run operating reviews and escalation paths.
• Own and manage dcbel L1 and L2 Field operations
• Own qualification standards, onboarding readiness, training/certification requirements, and territory activation; ensure installers are install-ready before receiving leads.
• Standardize lead referral/assignment rules with Installer Sales, Installer Community & Onboarding, Installation QA/QC, and Customer Success; ensure handoffs are clean; identify bottlenecks and drive cycle-time reduction from lead to install completion.
• Build and maintain a territory capacity model (installs/month), define utilization targets, and partner with Finance/Operations to manage cost-to-serve, budgets, and resourcing needed to scale the network.