Head - Consulting (Data/AI)

Responsibilities

• Skills:
• Strong programme delivery, project leadership, and PMO governance capabilities across large-scale Data & AI transformation initiatives. • Expertise in stakeholder management, executive communication, and structured problem-solving to drive strategic decision-making and business outcomes. • Proven ability to lead multidisciplinary consulting teams, manage complex engagements, and ensure successful value realisation for clients. • Strong commercial, operational, and consulting capabilities, including business development, resource planning, risk management, and continuous improvement
• Strategic:
• 1. Define and lead the delivery strategy, operating model, and governance framework for the Consulting unit, ensuring alignment with organizational standards and client expectations. 2. Drive continuous enhancement of delivery methodologies, frameworks, playbooks, and toolkits to improve execution efficiency, quality, and risk management. 3. Identify and develop emerging consulting and delivery capabilities, including Agile AI delivery, and human-centered design, to strengthen market competitiveness. 4. Contribute to the go-to-market strategy by leveraging delivery success stories, client outcomes, and case studies to support business development and pipeline growth. 5. Lead workforce planning and capability development initiatives, partnering with HR to attract, develop, and retain high-performing consulting talent. 6. Serve as the executive delivery sponsor for strategic client programmes, managing senior stakeholder relationships and ensuring effective governance and communication. 7. Build long-term client partnerships that drive account growth, repeat business, and opportunities for service expansion within active engagements. 8. Represent the Consulting unit in executive governance forums, providing strategic insights, programme performance updates, and risk mitigation recommendations. 9. Own portfolio-level financial performance, including revenue forecasting, margin optimization, resource utilization, and commercial governance across consulting engagements
• Operational:
• 1. Lead end-to-end execution of projects and programmes, ensuring effective team coordination, excellence delivery, and achievement of defined business outcomes. 2. Implement and enforce robust project governance frameworks, including milestone tracking, quality assurance checkpoints, and structured delivery reviews. 3. Track and report delivery performance across the portfolio using key KPIs such as schedule adherence, budget utilization, quality metrics, and client satisfaction scores. 4. Manage escalations from delivery teams and take direct ownership of at-risk engagements by driving structured recovery and stabilization plans. 5. Ensure all client deliverables undergo rigorous quality assurance and structured peer review prior to submission and client acceptance. 6. Lead, supervise, and develop consulting teams including managers, analysts, and domain specialists to ensure high performance and capability growth. 7. Oversee resource planning and allocation across engagements to optimize utilization while maintaining balanced workload distribution and team wellbeing. 8. Conduct regular performance management activities, including feedback sessions, coaching, and structured career development discussions. 9. Manage onboarding and integration of new team members to ensure alignment with delivery standards, methodologies, and client expectations. 10. Continuously enhance the consulting delivery methodology by incorporating lessons learned and best practices from completed engagements. 11. Conduct structured post-project reviews and translate insights into improved frameworks, tools, playbooks, and training content. 12. Maintain strong risk management practices by ensuring active risk registers, monitoring mitigation actions, and addressing delivery risks proactively. 13. Prepare and deliver regular reporting to business leadership, covering project status, financial performance, risks, resource utilization, and ensure compliance with governance, contractual, and regulatory requirements in coordination with Finance and PMO.