Head - Billing Operations

The Head – Billing Operations is a strategic executive leadership role responsible for leading and transforming large-scale Revenue Cycle Management operations across, Provider and Payer service lines.

The role will drive operational excellence, client success, financial performance, digital transformation, and organizational capability while ensuring scalable, compliant, and high-quality service delivery.

Reporting to the Country Head – India, the incumbent will provide strategic direction to multi-site operations, build high-performing leadership teams, strengthen client partnerships, and support the organization’s long-term growth objectives.

• Define and execute the operational strategy for Provider and Payer Revenue Cycle Management operations.
• Develop long-term operational roadmaps aligned with organizational goals and client expectations.
• Drive operational transformation through innovation, automation, AI, and continuous improvement initiatives.
• Collaborate with the Country Head and Executive Leadership Team on business strategy and organizational growth.
• Lead end-to-end Provider, and Payer RCM operations across multiple delivery centers.
• Ensure achievement of operational KPIs including quality, productivity, turnaround time, SLA adherence, and customer satisfaction.
• Establish governance frameworks, operational dashboards, and executive review mechanisms.
• Ensure compliance with HIPAA, healthcare regulations, client requirements, and internal quality standards.
• Drive operational excellence through Lean, Six Sigma, and best-in-class delivery practices.
• Own operational planning, budgeting, resource optimization, and cost management.
• Support business development through solution design, due diligence, client transitions, and operational readiness.
• Identify opportunities for operational efficiencies, business expansion, and revenue growth.
• Build and maintain executive-level relationships with Provider and Payer clients.
• Lead governance meetings, business reviews, and strategic discussions with customers.
• Ensure high levels of client satisfaction while proactively managing operational risks and escalations.
• Lead, mentor, and develop senior operations leaders and high-performing teams.