Head Barista

Join the Ralph’s Coffee Team! We’re looking for an experienced and passionate Head Barista to join our Ralph’s Coffee team at Bicester Village. This is a fantastic opportunity for someone who loves coffee, thrives in a fast-paced hospitality environment and, most importantly, knows how to lead and inspire a team to deliver an exceptional experience every day. As Head Barista, you’ll play a key role in the day-to-day running of the café, supporting the management team to drive service, standards, team performance and commercial results, while bringing the Ralph’s Coffee experience to life for every customer. Why Ralph’s Coffee? Ralph’s Coffee is about more than serving great coffee. It brings the world of Ralph Lauren to life through exceptional hospitality, quality and attention to detail. At Bicester, you’ll have the opportunity to help shape the culture and performance of the café, develop a talented team and create an experience that keeps our customers coming back. If you’re passionate about coffee, people and creating memorable customer experiences, we’d love to hear from you! Apply now and become part of the Ralph’s Coffee team at Bicester Village Responsibilities What You’ll Be Doing * Leading and inspiring the barista team to deliver an exceptional Ralph’s Coffee experience * Setting the standard for coffee quality, presentation and customer service * Coaching and developing the team, building their confidence and coffee knowledge * Ensuring consistent drink preparation and adherence to Ralph’s Coffee recipes and standards * Supporting the daily operation of the café, including opening and closing procedures * Driving sales and identifying opportunities to maximise performance * Supporting stock management, ordering and availability to minimise shortages and waste * Maintaining excellent food safety, hygiene and operational standards * Supporting monthly self-audits and ensuring any actions are followed through * Monitoring equipment and escalating maintenance requirements when needed * Leading by example during peak trading periods and ensuring the team is deployed effectively * Creating a positive, welcoming and high-performing team environment * Working closely with the wider Ralph Lauren team to deliver a seamless customer experience Qualifications You’ll ideally have: * Previous experience as a Head Barista, Senior Barista or hospitality supervisor * Strong speciality coffee knowledge and excellent barista skills * Experience leading, coaching or developing a team * A genuine passion for hospitality and delivering outstanding customer service * Strong attention to detail and high standards * Confidence working in a fast-paced, high-volume environment * Good commercial awareness and an understanding of how great operations support sales and profitability * Knowledge of food safety and hygiene requirements * A proactive, hands-on approach — you’ll be someone who sees what needs to be done and gets involved