Hardware Technician 1

*Position requires TS/SCI with a Full Scope polygraph.* Key Responsibilities

• Advanced Technical Support: Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance. - Site Surveys & Documentation: Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability. - Hardware Acquisition & Installation: Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment. - Project Support & Reporting: Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling. - Custom Cabling & Integration: Build and install specialized interconnecting cables as required for unique site needs or hardware integrations. - Training & User Enablement: Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources. - Infrastructure Maintenance: Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity. - Operational Excellence: Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management. - End-User Support: Act as a resource for end-user connectivity needs, providing timely and professional support and guidance. - Collaboration: Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Minimum Education and Experience