Hardware Services NPI Program Manager

Responsibilities

• Technology & Portfolio Strategy: Drive technology roadmapping for Hardware Services and provide critical input for portfolio business management decisions (M0-M04).
• Program & Project Management: Oversee the project mode governance for the ramp-up of new hardware products within HWS, ensuring adherence to timelines and quality standards.
• Service Capability Development: Lead the creation and enhancement of HWS service and delivery capabilities, including defining repair and spare part strategies, establishing global demand, supply, and inventory planning, and developing purchasing capabilities.
• Cross-Functional Collaboration: Act as a primary liaison with MN Business Lines and R&D Product Programs, providing inputs and requirements, and following up on product program milestone decisions (P0-P8).
• Design for Serviceability & Business Case Support: Support feasibility studies, ensure products are designed for optimal serviceability, and contribute to the development of robust service business cases.
• Competence & Knowledge Transfer: Facilitate the transfer of knowledge and competences for new hardware products to the global and regional HWS organizations.
• Process Improvement & Performance Monitoring: Drive continuous improvement and change management within the HWS New Product Introduction (NPI) process, monitoring key performance indicators (KPIs) such as NPI Project Milestone Readiness (PMR).

Qualifications

• Knowledge & Experience Program Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth).
• SAP P20: For enterprise resource planning, likely covering procurement, inventory, and financial aspects.
• CARES: Potentially a customer relationship or service management tool, useful for tracking service-related data.
• JIRA: For project management, task tracking, and managing NPI project milestones and issues.
• PuMa: (Presumably Project/Program Management tool) For overall program oversight and resource allocation.
• HWS Tool Box: A specialized toolkit for Hardware Services, containing various utilities for product management and analysis.
• Moulin Rouge: Could be for data analysis, reporting, or a specialized planning tool.
• E-Espares: An electronic system for managing spare parts, crucial for inventory and supply chain planning.
• Power BI: For creating dashboards, visualizing KPIs, and analyzing performance data related to NPI projects and service capabilities.

About Company

Company

Our recruitment process