Hardware Reliability Engineer at Zipline — South San Francisco, USA | Base Career

Zipline is the world’s largest and most experienced drone delivery service.

We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere.

We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably.

Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible.

The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back.

With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth.

Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics.

We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

As a Mechanical Hardware Reliability Engineer, you will be responsible for defining and delivering the Safety and Reliability attribute of our latest drone-delivery systems.

You’ll combine deep knowledge of failure phenomena in electromechanical devices, hands-on experimentation, and statistical modeling to ensure Zipline’s latest drone-delivery platforms survive the most demanding environments on Earth.

Your work will span from early architecture decisions, like where to apply redundancy, fail-operational strategies, and fault tolerance through the definition of accelerated tests, coding reliability models, and verification methods.

Own the reliability strategy for mission-critical mechanical subsystems or entire systems, applying Design-for-Reliability (DfR) and Physics-of-Failure (PoF) principles.
Translate system reliability targets into design-level requirements, verification plans, and objective pass/fail criteria.
Lead DFMEA efforts with cross-functional teams to identify early risks and drive mitigation.
Develop Accelerated Life Testing (ALT) and environmental test campaigns to validate long-term hardware performance.
Author test plans and procedures with clear, data-driven pass/fail criteria.
Lead failure analysis and structured root cause investigations, from component to system-level.
Lead failure analysis and structured root-cause investigations, translating findings into design, manufacturing, or operational actions.
Sign off on test verification results and assess hardware readiness for flight from a reliability standpoint.
Define operational life limits and service intervals using a combination of test data, field returns, and statistical models.
Advocate cross-functionally for reliability: maintain an appropriately high reliability bar based on risk assessment and stage of program
Improve Zipline’s reliability methods, tools, standards, and decision-making processes as the company scales.

B.S. or M.S. in Mechanical Engineering, Materials Engineering, or a related technical discipline.
Strong mechanical engineering fundamentals and the ability to reason from first principles about hardware behavior and failure.
Hands-on experience developing and validating safety-critical electromechanical systems through delivery to customers.
Experience applying reliability methods such as DFMEA, accelerated-life testing, environmental testing, failure analysis, or life modeling.
Strong technical communication skills, including the ability to:
explain complex technical issues clearly;
synthesize ambiguous information into a coherent problem statement;
write concise, decision-oriented technical documentation; and
drive cross-functional alignment on reliability trade-offs and technical decisions around design, supply-chain, quality, manufacturing, finance, and operations.
Demonstrated ownership and practical problem-solving ability, including driving technically complex issues through resolution.
Ability to learn quickly, independently develop new technical depth, and adapt as program needs evolve.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.

If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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