Hardware and network technician
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Key skills for this role
Key Skills for This Role
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Responsibilities
- Administer Active Directory, user accounts, groups, permissions, and device policies.
- Configure, maintain, and troubleshoot wired and wireless networks and connected devices.
- Configure and maintain FortiGate firewall rules, access controls, and security policies.
- Install, configure, update, and maintain software applications across company devices.
- Set up and administer SaaS applications, including access controls, security settings, and user support.
- Administer email systems, user accounts, security policies, and email-related issues.
- Install, configure, update, and troubleshoot Microsoft Office applications and Windows operating systems.
- Monitor system updates, patches, antivirus protection, and endpoint security.
- Perform and monitor system backups and restore systems when required.
- Handle IT support tickets and document resolutions for hardware, software, network, and system issues.
- Manage IT assets by registering, assigning, tracking, and updating asset records.
- Install, configure, maintain, and troubleshoot CCTV systems, including Hik-Connect cameras and related devices.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
- At least 3 years of experience in IT support, system administration, or IT infrastructure.
- Strong knowledge of Active Directory, Windows, Microsoft 365, SaaS, and email administration.
- Good knowledge of networking, TCP/IP, Wi-Fi, and FortiGate Firewall.
- Experience with backup and recovery, endpoint security, antivirus, patch management, and IT asset management.
- Experience with CCTV systems; Hikvision or Hik-Connect experience is preferred.
- Strong troubleshooting, analytical, problem-solving, communication, and documentation skills.
- Good command of written and spoken English.
Performance Indicators
Resolve IT support tickets and technical issues effectively and on time.
Maintain high availability and stability of networks, systems, applications, and CCTV systems.
Implement system updates, security patches, antivirus, and endpoint protection on time.
Complete backup and recovery operations successfully.
Maintain accurate user accounts, access permissions, IT assets, licenses, technical documentation, and reports.
Prepare devices, accounts, applications, and access for new employees on time.
Deliver a high level of user satisfaction with IT support services.
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