Guest Services Supervisor

Guest Services Supervisors play a key role in overseeing the Guest Services department, supporting department heads, and ensuring exceptional customer service is delivered to our guests.

encompass team training, stepping in as the manager on duty when required, executing guest service agent duties, and crafting unforgettable experiences for our guests.

Guest Services Supervisor responsibilities include, but are not limited to:

• Greet and interact with guests in a genuine, friendly, and professional manner
• Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible
• Process guest check-outs
• Process accurate transactions, including but not limited to cash and credit card payments
• Conduct call-backs to inquire about guests’ experiences
• Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc
• Submit housekeeping and maintenance work order request forms
• Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information
• Inventory guest room keys according to policy and request re-keying as necessary
• Assist with responsibilities and duties in the absence or in the event of heavy volume in other front office areas
• Train team members in the Guest Services department as needed
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Anticipate the guests' needs, change direction quickly and multi-task
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Ensures proper communication within the Guest Services department
• Acts as Manager on Duty when needed
• Other duties as assigned

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays