dayforce
Guest Services Supervisor
Marmot Basin
Jasper, CAN
Full Time, Seasonal
Mid
Onsite
Discovered Yesterday
RTPPOS
Free
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Role Overview
The Guest Services Supervisor plays a critical leadership role in the day-to-day operations of the Guest Services Department. This position is responsible for overseeing the full function of the ticket office, managing the sales and distribution of all lift ticket products (including third-party and consignment sales), and ensuring the delivery of exceptional service to guests through in-person, phone, and email interactions.
Working closely with the Guest Services Manager, the Supervisor leads staff scheduling, hiring, training, and performance management. They also coordinate directly with Finance to ensure accurate reporting, balancing, and reconciliation of all monetary transactions.
The Guest Services Supervisor must uphold company standards, ensure compliance with all Alberta Occupational Health and Safety legislation, and cultivate a safe, efficient, and enthusiastic work environment.
This is a full-time, seasonal role with Ski Marmot Basin, running from early October 2026 to mid-May 2027. The Supervisor is expected to work 5 out of 7 days per week, including evenings, weekends, and holidays, as required. A standard probationary period applies under Alberta Employment Standards.
Key Skills for This Role
RTPPOS
Full Job Posting
Position Overview
The Guest Services Supervisor plays a critical leadership role in the day-to-day operations of the Guest Services Department. This position is responsible for overseeing the full function of the ticket office, managing the sales and distribution of all lift ticket products (including third-party and consignment sales), and ensuring the delivery of exceptional service to guests through in-person, phone, and email interactions.
Working closely with the Guest Services Manager, the Supervisor leads staff scheduling, hiring, training, and performance management. They also coordinate directly with Finance to ensure accurate reporting, balancing, and reconciliation of all monetary transactions.
The Guest Services Supervisor must uphold company standards, ensure compliance with all Alberta Occupational Health and Safety legislation, and cultivate a safe, efficient, and enthusiastic work environment.
This is a full-time, seasonal role with Ski Marmot Basin, running from early October 2026 to mid-May 2027. The Supervisor is expected to work 5 out of 7 days per week, including evenings, weekends, and holidays, as required. A standard probationary period applies under Alberta Employment Standards.
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