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Guest Services Representative
Cascades Casino
Langley, CAN
Part-time
Entry · 1+ years experience
Onsite
CAD 19.14-19.14 hourly / hour
Discovered Yesterday
Free
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Rate of Pay: $19.14/ hour
The Gateway to Your Future
We’re looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional experience. If this sounds like you, then apply for this exciting opportunity at Gateway. Don’t miss the chance to get your foot in the door of a growing national company and allow your career to blossom.
We Provide
Full benefits package for full-time employees
Retirement savings plan
Exciting, supportive and fun work environment
Family and friends discounts on travel, tech, food, beverage, and fitness
Development and training opportunities
Key Responsibilities
Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns
Provide information on current and upcoming events and promotions
Explain and enroll customers in the rewards loyalty program
Assist in implementing on-site events, promotions and entertainment initiatives
What You Bring
A minimum one year of experience in a related field
Proven high level of customer service
Organizational, interpersonal, analytical and communication skills.
Intermediate knowledge of computer programs and mathematical skills
The ability to obtain registration with provincial gaming regulatory body
Friendly and personable energy and a willingness to go the extra mile for guests.
Excellent communicator who can comfortably talk to guests regarding events and promotions.
Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment.
Patient, positive demeanour with everyone you meet.
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