Guest Services Associate
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Key skills for this role
Role Overview
This guest-facing role helps visitors enter leisure facilities with ease and provides exceptional guest care.
The position welcomes guests, provides information about attractions and services, sells tickets and products, directs visitors, and responsibly manages cash.
Key Skills for This Role
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About Miral Experiences
Miral Experiences manages and operates immersive attractions and leisure destinations across Abu Dhabi, including theme parks, cultural attractions, and other visitor experiences.
About the role
This guest-facing role helps visitors enter leisure facilities with ease and provides exceptional guest care.
The position welcomes guests, provides information about attractions and services, sells tickets and products, directs visitors, and responsibly manages cash.
Key responsibilities
- Welcome guests professionally and listen attentively to their requests.
- Manage queue lanes and turnstiles to support smooth park entry and exit.
- Sell tickets and products through a computerized POS system.
- Accept payments in cash, vouchers, credit cards, and listed foreign currencies.
- Balance cash drawers, registers, and floats and remit sales to cash control.
- Follow cash-handling policies and maintain awareness of promotions.
- Provide information and suggestions about pricing, promotions, shows, rides, attractions, facilities, and services.
- Upsell and cross-sell products, activities, and services.
- Resolve guest issues promptly under the guest complaint policy.
- Manage guest services operational areas and the lost and found counter.
- Conduct complete guest surveys using a company-provided tablet.
Essential qualifications and experience
- Higher secondary education or equivalent.
- At least one year of operational experience in a guest or customer service setting.
- English proficiency in spoken and written communication.
- Basic computer knowledge.
- Ability and willingness to entertain and engage guests.
- Flexibility, respect, and integrity.
Desirable qualifications
- Theme park or water park experience is desirable.
- Cash handling experience is desirable.
- Arabic, Russian, or Chinese proficiency is desirable.
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