Guest Services Associate
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Key skills for this role
Role Overview
The Guest Services Associate is a guest-facing first point of contact at leisure facilities.
The role supports seamless entry, provides helpful attraction information, promotes products and services, and resolves guest concerns.
The position also supports safety protocols, operational efficiency, and a positive welcoming atmosphere.
Key Skills for This Role
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About Miral Experiences
Miral Experiences manages and operates immersive attractions and leisure destinations across Abu Dhabi.
Its portfolio includes theme parks, cultural destinations, entertainment venues, and other visitor experiences.
About the Role
The Guest Services Associate is a guest-facing first point of contact at leisure facilities.
The role supports seamless entry, provides helpful attraction information, promotes products and services, and resolves guest concerns.
The position also supports safety protocols, operational efficiency, and a positive welcoming atmosphere.
Guest Engagement
- Greet and welcome guests with warmth and professionalism while considering each guest’s needs.
Ticketing and Cash Services
- Process ticket and product sales through a computerized POS system.
- Handle cash, vouchers, and foreign currencies accurately.
- Balance and reconcile registers and remit sales according to company cash-handling policies.
Guest Education and Sales
- Explain promotions, pricing, shows, and attractions clearly to guests.
- Upsell and cross-sell services and products to create additional revenue opportunities.
Lost and Found and Safety
- Manage the lost and found counter according to company policy.
- Respond to emergencies, implement evacuation protocols, and participate in evacuation drills.
Operational Support
- Coordinate queues and operate turnstiles to support timely and secure guest entry and exit.
- Distribute and complete guest satisfaction surveys using provided tablets.
- Maintain smooth operations across guest services areas and guest-facing environments.
Role Essentials
- Higher secondary education or an equivalent qualification.
- At least one year of operational experience in guest or customer service roles.
- Proficiency in spoken and written English.
- Familiarity with basic computer operations.
- Strong interpersonal skills, flexibility, respect for guests, and integrity are required.
Role Desirables
- Experience with cash handling and POS system operations is desirable.
- Arabic, Russian, Farsi, or Chinese proficiency is desirable.
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