indeed
Guest Services Assistant - Medlock
Valor Hospitality
Manchester, GBR
Onsite
Discovered 1 weeks ago
Hotel customer serviceFront office operationsReception operationsGuest experienceCommunicationTeamwork
Free
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Hotel customer serviceFront office operationsReception operations
Role Overview
Guest Services Assistant position at The Medlock hotel at Etihad Campus in Manchester.
The role supports the Front Office team across Reception and Nights operations.
The hotel operates 365 days a year, with shift patterns and specific hours discussed at interview.
Key Skills for This Role
Hotel customer serviceFront office operationsReception operationsGuest experienceCommunicationTeamwork
Full Job Posting
Role overview
Guest Services Assistant position at The Medlock hotel at Etihad Campus in Manchester.
The role supports the Front Office team across Reception and Nights operations.
The hotel operates 365 days a year, with shift patterns and specific hours discussed at interview.
What you'll be doing
- Support warm, welcoming guest experiences from arrival through departure.
- Help ensure Reception and Nights operations run smoothly.
- Uphold Medlock brand standards and contribute to a confident service-led culture.
- Deliver thoughtful, authentic service while representing the character of Manchester.
- Act as a key ambassador for The Medlock through attention to detail and guest care.
About you
- Proven customer service experience within a hotel environment is required.
- Experience in a premium, lifestyle or design-led setting is preferred.
- The successful candidate communicates clearly, stays composed under pressure and shows empathy.
- The role requires a reliable team player who is invested in people and team spirit.
- A keen eye for detail and authentic, personal service are important.
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